ROSS Companies · 1 day ago
Resident Relations
Baltimore, MD, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hr
0+ years expROSS Companies is looking to identify an experienced and qualified Resident Relations Specialist to create a positive impression with residents addressing any needs/concerns in a professional and diligent manner ensuring customer satisfaction. The role involves greeting residents, resolving issues, documenting maintenance requests, and promoting Fair Housing standards.
Real Estate
Responsibilities
Greet residents either by phone or in person in a professional manner
Resolves resident issues utilizing creative problem-solving skills to ensure resident satisfaction, involving the Property Manager as needed
Communicates daily with the Maintenance Supervisor and/or Property Manager to ensure maintenance requests are processed in a timely fashion
Document maintenance requests made by residents, assigning to the maintenance staff, as requested by Maintenance Supervisor and/or Property Manager
Assist with Yardi entries, which may include entering rent payments, entering maintenance tickets, and/or completing reports
Promote Fair Housing standards and Equal Housing Opportunity requirements
Issue resident keys to contractors and maintain key log
Coordinate extermination requests, send out date of treatment letters and manage extermination log
Make follow-up calls or send e-mails to residents to ensure quality control and resident satisfaction
At direction of Maintenance Supervisor or Property Manager, contact and engage contractors for in-unit work for occupied and turnover units
Provide assistance with resident functions
Open, stamp, and distribute mail and faxes, as requested
Immediately notify maintenance of an emergency situation
Other duties as assigned
Qualification
Required
HS Diploma with some college level courses
Demonstrated skills in the areas of customer service, telephone etiquette, and personal contact with the public
6 months-1 year of customer service background
Excellent interpersonal, verbal and written communication skills with ability to communicate with people and maintain a professional appearance, attitude, and demeanor
Detail oriented with excellent analytical and problem solving skills
Excellent organizational, time management, and follow-through skills with ability to multi-task and meet deadlines while working in a fast-paced environment
Proficiency in computer programs, MS Word, Excel, and property management software
Preferred
College degree
Previous multi-family and/or condominium experience
Company
ROSS Companies
ROSS Companies’ exclusive focus on the Mid-Atlantic delivers insight on nuances of the region’s various sub markets, as well as the complexities of operating in multiple jurisdictions, which gives the organization a distinct advantage against the competition.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase