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Hy-Vee, Inc. · 1 day ago

Experienced Floral Designer

Sioux Falls, SD

Part-time

Onsite

Mid Level

3+ years exp

Hy-Vee, Inc. is a leading grocery store chain committed to customer service, and they are seeking an Experienced Floral Designer. The role involves creating floral arrangements, providing customer service, and managing floral orders while ensuring a pleasant shopping experience.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment

Cleans, processes, and cuts flowers appropriately

Responsible for department in absence of Manager, or Assistant Manager

Understands and processes FTD, interstore, Teleflora orders, and Internet Orders

Inventories product, evaluates status, cares for damaged product, and replaces where necessary

Fills customer orders completely and creates floral arrangements at their request, all in a timely manner

Ensures floral products are fresh in the shop and throughout the store

Cleans the floral area

Takes special requests for product either in person or over the telephone

Counsels customers regarding plants and floral care

Identifies key areas to place specials within the store

Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.)

Orders flowers and supplies daily or as needed with the direction of the Floral Manager

Works with customer issues and product problems

Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers

Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Delivers product as necessary

Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.)

Reads industry references, listens to floral experts, and remains open to new ideas

Helps with and may decorate in store events

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities

Has the authority to recommend disciplinary actions

Qualification

Floral arrangementCustomer serviceFloral care knowledgeTeam collaborationProblem solvingBasic arithmeticCommunication skillsTime management

Required

High School or three years of similar or related work experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions