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Contentful · 1 day ago

Senior People Operations Analyst

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $117K/yr

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. As a Senior People Operations Analyst, you will act as a first point of contact for complex People topics, own and improve core People Ops processes, and ensure a seamless employee experience throughout their journey.

Cloud ComputingCMSContentDeveloper ToolsPublishingSaaSSoftware

Responsibilities

Act as first‑line contact for complex People topics globally (policies, processes, systems, employment documentation, data questions)

Own and optimize end‑to‑end People Ops processes within your domains (e.g., global onboarding/offboarding, background checks, Compliance Operation)

Maintain and continuously improve People Ops documentation and employee‑facing content for our self‑service

Serve as an operational expert in Workday; partner with People Tech and other People teams to drive automation and process improvements

Coordinate with external partners (EOR vendors, background‑check providers, immigration counsel, etc.) to ensure data and processes are accurate and compliant

Lead or support cross‑functional projects that reduce manual effort, improve data quality, and strengthen the employee experience

Provide guidance and informal mentoring to junior People Ops colleagues; review work on complex cases; share best practices

Qualification

People Operations experienceWorkday proficiencyUS HR policies knowledgeHR shared services modelAnalytical mindsetCommunication skillsCustomer-first perspectiveAttention to detailConfidential information handling

Required

Experience in People Operations in a global/international team across multiple locations

Experience in an HR shared services model; proven ability to partner cross‑functionally to automate and reduce tactical administration

Strong working knowledge of US HR policies, labor law, and compliance; multi‑country experience is a plus

Hands‑on experience with Workday for lifecycle administration; comfortable collaborating with People Tech on configuration, workflows, and testing

Analytical, structured mindset with rigorous attention to detail; you spot inconsistencies and follow through to resolution

Customer‑first perspective and strong communication skills across levels, cultures, and topics

Ability to work with limited supervision, manage multiple tasks in parallel, and prioritize effectively

Comfort handling confidential and sensitive information appropriately

Benefits

Stock Options as an opportunity to share in our company's success.

Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.

Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.

A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days.

Company paid parental leave to care for and focus on your growing family.

Use your personal annual education budget to improve your skills and grow in your career.

Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.

An annual wellbeing stipend to care for your physical, financial, or emotional health.

A monthly communication stipend and phone hardware upgrade reimbursement.

New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.