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The Garrett Companies · 2 days ago

Assistant Community Manager

West Des Moines, IA

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Garrett Companies is seeking an Assistant Community Manager to work alongside the Community Manager to enhance resident experiences and ensure efficient community operations. This role involves overseeing accounting functions, managing team dynamics, and supporting lease-up success while fostering a vibrant community environment.

Asset ManagementProperty ManagementReal Estate

Comp. & Benefits

Responsibilities

Support and work with the Community Manager to ensure the overall operational and financial success of the lease up community

Oversight and responsibility for all accounting functions required for the community

Assist with leading, developing and coordinating onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance

Collaborate with the Community Manager on the objectives for the community and how best to achieve its goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization

Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation

Lead by example on how to create an exemplary customer experience for all future and existing residents at the community

Exhibit the ability to resolve any customer and/or resident related concerns or objections as they arise

Collect and account for all rents and other monies owed by applicants and residents

Account for all financial transactions required for Verso and maintain a regular financial audit schedule

Collect all rent by the 5th of the month and continue collection efforts for overdue rent on a daily basis

Collect past due balances from former residents and manage debt collection company relationship

Conduct resident move-out apartment inspections and complete deposit accounting in Entrata

Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation

Assist in conducting market surveys on a regular basis and consistently communicate updates and new communities in the pipeline

Follow-up with ALL prospects via phone call, email and handwritten thank you card

Process rental applications

Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to day of move in

Ensure the community is open and ready for business at scheduled time daily with morning merchandising complete prior to 9AM

Maintains relationship with vendors, residents, team members and associates on a professional level at all times

In Community Managers absence, aid in monitoring staff for the successful operation of the community

Qualification

Residential property managementDynamic leadershipCertified Apartment ManagerEntrataFair Housing knowledgeDetail-orientedOrganizational skillsVerbal skillsWritten skillsCreative thinkingProblem-solving skillsTeam collaboration

Required

Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself

2+ years of residential property management experience as an Assistant Community Manager

Must be consistently detail-oriented

Strong organizational skills

Ability to recognize personal shortcomings

Excellent written and verbal skills

Ability to listen and understand intents and goals

Ability to think creatively and innovatively

Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law and OSHA Standards

Preferred

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus!

Knowledge of Entrata preferred

Able to work in unison with a team

Takes full responsibility for actions and works collaboratively to find solutions

Coachable

Positive Attitude

Relentless problem-solving skills

Ability to think 2+ steps ahead and anticipate what comes next

We are all broom pushers. Must be willing to work and support at all levels

We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively

Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People