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InnovAge · 1 day ago

VP, In Home Services

Denver, CO

Full-time

Onsite

Director/Executive

$200K/yr - $270K/yr

15+ years exp

InnovAge is dedicated to empowering seniors to live independently, and they are seeking a Vice President for In Home Services to oversee enterprise-wide In-Home Care Services. This role involves program development, compliance, and ensuring high-quality care for participants while collaborating with various leadership teams.

Health CareHome Health CarePersonal Health

Responsibilities

Plan, develop, organize, and implement In Home Services programs and processes enterprise-wide

Evaluates and monitors the organization’s In-Home Service’s operations, compliance, staffing, and utilization of services

Enhance, develop, and implement policies and procedures of the organization by way of systems that will improve the overall clinical operation and effectiveness of the national In-Home Services across all regions

Drive the development of the InnovAge In-Home Services business lines plans, programs, and outcomes

Collaborates with clinical and operational leaders in each region to develop annual and long-term clinical strategies, assess market opportunities, and devise implementation strategies throughout the organization

Develops short- and long-term clinical objectives, quality standards and home care operational policies and procedures for all regions, in collaboration with the SVP HCSS, compliance,a nd other applicable members of leadership

Refers, monitors, and consults with contracted Home Health and Home Care service providers

(repetitive)Responsible for monthly, quarterly, and annual reporting of regional and national In Home Services progress, status, and outcomes

Coordinates process improvement through collaboration with the leadership teams at a regional and national level to ensure the highest level of standardization

(repetitive)Guides and directs clinical and operational leadership in states who use out-sourced In Home Services product lines

Works in collaboration with the regional and national Quality Teams to guide clinical performance and quality improvement initiatives

Collaborates with other executive leadership groups (i.e. HR, Finance, IT, PMO, etc.) to develop, implement, and enforce standard and consistent business and department practices and procedures

Collaborates with Triad leadership at center and Regional levels to acquire appropriate resources needed to achieve strategic direction and results

Responsibility in oversight and collaboration with the Comfort Care program within each region and nationally for standardization and implementation of operations and best practices to include monitoring and assessment of outcomes

Plan, oversee, and execute standardized EMR on a regional and national level within In Home Services

Manage standardized EMR program for training, national and regional use, user access, compliance, payroll, and reporting

Functions as Project Manager within In Home Services regionally and nationally as needed

Effectively provides, by example and leadership, motivation and direction to the In Home Services function

Responsibilities include assisting with interviewing and training of In Home Services Directors, Managers, and other appropriate center, Regional, and National staff

Provides feedback to the executive, regional and center-based leadership regarding performance of employees and In Home Services teams

Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained

Assists in addressing complaints and resolving problems

Assists in leading and guiding performance improvement in employee relations and operations

Schedules, leads and reports on regularly scheduled In-Home Services leadership/management meetings, and attends departmental meetings as requested

Hosts cross-site meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organizational standardization

Appropriately communicates, involves, and updates regional and national operations, clinical, and physician leadership

Oversight, trending, and actioning related to monthly company compliance audit outcomes by location and/or region

Ensures the delivery of In Home Services complies with State and Federal rules and requirements on a regional and national level

Ensures that all employees and support/contracted personnel and agencies are appropriately licensed or certified and meet all city, State, and Federal guidelines or regulations

Maintains compliance in regards to licensing, accreditation and certification requirements for In-Home Services on a state, regional and national level

Ensures adherence to and assists in the achievement of clinical performance outcomes and measurements utilizing collaboration with a focus on a commitment to performance improvement and utilization of best practices

Accountable for national clinical outcomes and performance of the In Home Services business line

Monitors and evaluates the results of programmatic goals against established objectives, quality assurance/service standards and budget/other financial criteria, and reports and submits performance plans as indicated to the SVP HCSS

Supports the development process, creates logical workflows and job aides, applies response consistency and ensures deadlines and quality standards are met to establish standardization throughout the enterprise

Execution of education for internal teams and external agencies related to InnovAge PACE/LIFE systems, goals, operations, compliance, and EMR

Primary driver within State and Federal surveys and audits as related to In Home Services

Oversight, influence, and impact of In Home Services Participant Satisfaction outcomes

Responsibility for developing, updating, maintaining, and monitoring all In Home Service Policies and Procedures in partnership with SVP HCSS

Creation, implementation, and execution of an ongoing audit platform/tool to assist in monitoring and maintenance of In Home Services best practices and outcomes

Assists with identification, integration, and development of In-Home Services for acquisitions and De Novo sites

Evaluates overall effectiveness of the national, regional, and local In Home Services programs and implements change and quality improvements as needed

Identifies areas for standardization and creates program and process plans for creation and implementation

Develops and implements new programs and tools to meet the changing environment for In Home Services participants in all regions with a focus on innovation and financial stewardship

Qualification

Registered Nurse (RN)Home Healthcare ServicesOperations ManagementCompliance KnowledgeBusiness DevelopmentMulti-site OversightEMR ManagementProject ManagementLeadership SkillsInterpersonal SkillsCommunication SkillsOrganizational SkillsProblem Solving

Required

Degree and active, in good standing, license as Registered Nurse (RN) or Physical Therapist (PT)

Minimum of fifteen (15) years' experience in Home Healthcare Services. Can this be 10?

Working knowledge of all aspects of Home Healthcare Services including applicable federal/state laws and regulations, in addition to a firm understanding of reimbursement and regulatory issues

Strong management skills and a minimum of fifteen (15) years of progressive management experience

Multi-site and/or multi-state oversight experience

Superior business development, operations management, and leadership skills in addition to demonstrated success in revenue growth, and development and execution of market planning required