Empyrean · 1 day ago
Business Systems Analyst I
Houston, TX
Full-time
Hybrid
New Grad, Entry LevelEmpyrean is a company focused on benefits administration, and they are seeking a Business Systems Analyst I to support ongoing delivery of services to clients. The role involves managing client deliverables, executing test plans, and ensuring accurate system configuration.
ComplianceEmployee BenefitsHuman ResourcesSoftwareWellness
Responsibilities
Manage, execute and track assigned client deliverables by maintaining and using processing guides according to processing calendar, and use process tracking system daily to ensure adherence to client SLAs (Service Level Agreements)
Work closely with the Shared Services teams (ASOPS, BPSS, Service Center) to deliver quality results of ancillary services
Analyze and understand client requirements for the execution of implementation, Annual Enrollment and ongoing changes
Create, execute, and maintain accurate and detailed test plans (unit, function, integration, and regression) for all new system functionality testing
Leverage technology to automate ongoing processes and create the most efficient and stable delivery of services to clients
Responsible for issue research, resolution and basic system configuration with senior support
Research and analyze cases, working with team resources to put in place solutions to address root cause with the intent to reduce ongoing case volume and effectively prevent reoccurring system issues
Possess basic knowledge and understanding of current system functionality; escalate gaps in functionality, as appropriate
Responsible for key dashboard items, including change management tickets, case management, issue trending, and data checks
Responsible for clear documentation of processing guides and technical documentation
Contribute to client satisfaction through quality work product and provide timely internal and external responses
Work with managers and client teams to support timely provision migrations for aligned clients
Record time accurately in accordance with stated deadlines to the correct project and category to ensure that scope, cost and resources allocation per project can be calculated
Participate in internal and external meetings with client and third party vendors
Perform other duties as assigned
Qualification
Required
Intermediate level skills required in MS Excel, Critical Thinking and Attention to Detail
Continuously builds Health and Welfare domain knowledge
Beginner level of SQL proficiency
Confluence, CRM, JIRA, MS SQL, MS Excel
Business Acumen, Data Analytics, Deductive Reasoning, Requirement Implementation, Requirements Interpretation, Research, Risk Management, Root Cause Analysis, Technical Documentation, Testing Methodology
Accountability, Adaptability, Attention to Detail, Collaboration, Critical Thinking, Customer Orientation, Emotional Intelligence, Learning Agility, Listening, Organizational Skills, Prioritization, Problem Solving, Responsiveness, Teamwork, Time Management, Verbal and Written Communication
Bachelor's degree preferred but not required
In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
Domain experience in health insurance and/or benefit administration is a plus
Demonstrated analytic and design capabilities
Knowledge of case or ticket management systems such as CRM or Atlassian JIRA
Understanding of testing methodology and test planning
Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
Preferred
Experience with MS Excel preferred
Experience with SQL and a working knowledge of relational database systems preferred
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
Founded in 2006
501-1000 employees
H1B Sponsorship
Empyrean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase