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Raptor Technologies · 1 day ago

Billing Operations Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Raptor Technologies is a company dedicated to providing integrated safety software and services to schools worldwide. They are seeking an experienced Billing Operations Manager to lead their global billing function, managing end-to-end billing operations and collaborating closely with various teams to ensure accuracy and efficiency in billing processes.

SecuritySoftware

Responsibilities

Own the end-to-end billing lifecycle, including subscription creation, invoicing, renewals, churn, fulfillment and shipping coordination, and customer billing inquiries

Lead billing-related month-end close activities, including renewal invoicing, reconciliations, journal entries, and variance analysis

Oversee review of customer contracts (new and renewal), ensuring compliance with GAAP (ASC 606) and internal bookings policy

Own global monthly bookings reconciliation and billing-related reporting, ensuring accuracy and alignment across systems

Manage churn, upsell, and downsell metrics and reporting in partnership with Revenue and Finance teams

Partner with Sales Operations to ensure accurate contract setup and amendments in NetSuite for both software and hardware offerings

Oversee renewal contract processes to maintain high data integrity supporting accurate billing, revenue recognition, and deferred revenue reporting

Design, document, and continuously improve scalable billing and contract management processes to support growth

Create and analyze recurring and ad-hoc operational and financial reports

Support audits, sales tax activities, and cross-functional initiatives as needed

Lead, mentor, and develop a global team of billing professionals through regular 1:1s, coaching, and performance feedback

Serve as the primary escalation point for complex billing, fulfillment, and customer issues

Establish quality control and work review processes to ensure accuracy, consistency, and timeliness

Ensure the team is properly trained and held accountable on systems, policies, and evolving business requirements

Translate departmental objectives into clear team goals and measurable performance metrics

Foster a culture of accountability, ownership, and exceptional customer experience

Participate in hiring, interviewing, and onboarding of new team members

Drive effective cross-functional collaboration and communication across the organization

Qualification

Billing OperationsRevenue RecognitionNetSuiteGAAP ComplianceAnalytical SkillsExcelTeam LeadershipProcess ImprovementCommunication SkillsProblem-Solving

Required

Bachelor's degree in Accounting, Finance, or equivalent relevant experience

5+ years of experience in billing, revenue operations, or accounting, with a minimum of 3 years managing people, ideally leading a global or distributed team

General knowledge of U.S. GAAP

Hands-on experience managing subscription billing, renewals, invoicing, and customer billing operations in a SaaS or hybrid software/hardware environment

Demonstrated experience scaling billing operations, including playing a key role in the implementation of new financial systems to support business growth

Proficiency with ERP systems

Proven ability to lead teams, influence cross-functional partners, and drive process improvement

Strong analytical, problem-solving, and decision-making skills

Excellent written and verbal communication skills

Ability to prioritize and manage multiple initiatives in a fast-paced environment

Advanced Excel skills; proficiency in Word and PowerPoint