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Redstone Federal Credit Union · 1 day ago

Workday Support Analyst

Huntsville, AL

Full-time

Onsite

Mid Level

3+ years exp

Redstone Federal Credit Union is seeking a Workday Support Analyst to perform system administration, configuration, maintenance, and support for multiple Workday systems. The role involves high-level technical analysis, coordinating development and testing of business processes, and serving as a liaison between business units and technical consultants.

BankingFinancial Services

Growth Opportunities

Responsibilities

Performs system administration, configuration, maintenance, and support of all Workday systems for RFCU and related service organizations, including, but not limited to: Accounting & Financials, Human Capital Management & Recruiting, Procurement, Payroll, and Analytics. Performs global system setup and design, including business processes and reporting; develops and maintains inbound and outbound data interfaces/integrations with core banking system and multiple third-party systems; researches, analyzes, makes recommendations, and resolves a wide variety of technical system problems

Works with subject matter experts and process owners within the organization to develop efficient technology solutions and prioritize requests; provides technical guidance and training to RFCU and related service organizations’ staff to interpret and apply policies, procedures, and regulatory requirements; provides information to management, internal customers, and vendors to ensure the accuracy and completeness of system documentation

Performs configuration and maintenance of security profiles for all employees across multiple companies. Works with Information Technology to ensure compliance with RFCU and related service organizations’ security policies

Leads and participates in systems testing and upgrade processes; oversees and/or develops test scenarios; analyzes the effectiveness and functionality of new programming to ensure all requirements are met; notifies programming staff of testing problems and required updates to programming

Documents and presents system change requirements to Workday Steering Committee. Maintains employee user guides and facilitates training of end users

Develops functional configuration for new applications or updates/enhancements to existing applications. Troubleshoots and resolves system performance and application issues. Serve as liaison between business units and Workday technical consultants, as needed

Creates and maintains complex data uploads into Workday utilizing Enterprise Interface Builders (EIBs)

Completes Workday training and self-study to achieve and maintain knowledge required to continuously service RFCU and related service organization products, services, and overall operations

Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics

Delivers friendly, caring service to internal and external members

Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures

Follow all physical and online security procedures and maintain strict confidentiality of all member information

Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services

Works scheduled hours and maintains punctuality

Performs other related duties as assigned or requested

Qualification

Workday Pro CertificationWorkday systems experienceSystem configurationAnalytical supportBusiness applications testingCustomer serviceProblem solvingTeam collaborationTime managementEffective communication