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Deseret Mutual Benefit Administrators (DMBA) · 1 day ago

Customer Support Specialist- 1 Year

Salt Lake City,UT,US

Full-time, Contract

Hybrid

Entry Level

$21.73/hr - $21.73/hr

1+ years exp

Deseret Mutual Benefit Administrators (DMBA) is a non-profit organization that administers benefits for companies affiliated with The Church of Jesus Christ of Latter-day Saints. They are seeking dedicated full-time Customer Support Specialists to assist participants with provider-related questions and transactions, providing exceptional service and support.

Financial ServicesInsuranceNon Profit

Comp. & Benefits

Responsibilities

Help our participants over the phone with provider-related questions and transactions

Deliver exceptional support through phone and email while building valuable knowledge in employee benefits

Qualification

Customer serviceBasic computer skillsEnglish proficiencyProblem-solvingAttention to detailCommunication skillsTeamworkOrganizational skillsSelf-motivated

Required

High school diploma or equivalent

Basic computer skills and comfort using technology

Proficiency in spoken and written English

Preferred

Previous experience in a customer service call center or phone-based support role

Benefits

Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah

Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost

Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays

Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.

Tuition reimbursement

Career development through company sponsored programs and over 5000 on-demand online training courses.

Hybrid work schedules available depending on position

Employee Assistance Program