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First Harvest Credit Union · 1 day ago

Member Service Representative III - Voorhees

6 Haddonfield-Berlin Road, Voorhees Township, NJ, USA

Full-time

Onsite

Mid, Senior Level

$22.50/hr - $22.50/hr

2+ years exp

First Harvest Credit Union is seeking a Member Service Representative III who will perform a full range of member service, sales, and operational functions with minimal supervision. This role involves assisting members with their financial needs, promoting credit union products and services, and ensuring member satisfaction while overseeing workflow and coaching staff.

BankingCreditFinancial Services

Responsibilities

Adheres the FHCU Service Standards as established

Performs all Branch MSR duties and responsibilities with minimal supervision

Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary

Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties

Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques

Acts as key holder on rotating basis, performing branch opening and closing responsibilities

Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership

Works as a team member of the office in assisting in the daily functions of operation

Represents the credit union at Select Employer Group (SEG) events as requested

Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager

Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department

Performs other duties as assigned

Qualification

Credit union services knowledgeBanking regulations knowledgeSales techniquesMicrosoft Office SuiteCredit union software proficiencyCoachingTrainingCustomer service skillsCommunication skillsProblem solvingLeadership skills

Required

High School Diploma or GED

Minimum of two (2) years as an MSR II or similar role within a financial institution

Prior sales experience

Thorough knowledge of credit union services, policies and procedures

Comprehensive knowledge of banking regulations

Proficient with Microsoft Office Suite, Outlook and using the Internet

Highly proficient with credit union software programs

Excellent communication and interpersonal skills

Excellent customer service skills

Ability to remain professional and act as a role model for others

Ability to work with minimal supervision and exercise judgement

Intermediate to advanced knowledge of Sales techniques

Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service

Previous leadership or supervisory experience required, preferably in a credit union or banking environment

Strong knowledge of consumer lending, regulatory requirements and loan processing

Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies

Excellent leadership and team building skills, with experience in coaching

Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively

Knowledge of credit union products, services and compliance regulations

Ability to coach and train others

Available to travel to other branches when required

Physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard