Brookaire Company · 2 days ago
Inside Sales Manager
East Rutherford, NJ 07073
Full-time
Onsite
Mid, Senior LevelBrookaire Company has been serving the HVAC Industry since 1974. They are seeking an Inside Sales Manager who will lead the Inside Sales Team, ensuring high customer service standards and team performance while managing staffing and reporting responsibilities.
ChemicalE-CommerceWholesale
Responsibilities
Lead, coach, and hold the inside sales team accountable for service, accuracy, and responsiveness
Set expectations, run sales huddles, monitor KPIs, and ensure consistent performance
Maintain top‑tier customer experience; handle escalations and service issues promptly
Own quoting, order entry, CRM discipline, and all inside-sales processes/SOPs
Manage essential reports (KPI dashboards, quote conversion, customer activity)
Provide concise weekly/monthly insights and recommendations to leadership
Ensure the department has the right staffing, structure, and training
Partner closely with Outside Sales, Operations, Purchasing, and Logistics to align communication and customer expectations
Identify improvement opportunities in workflow, accuracy, and customer engagement
Qualification
Required
Experience leading Inside Sales or Customer Service teams
Strong communication, organizational, and team‑management skills
CRM proficiency and strong Excel/reporting abilities
Analytical mindset with the ability to solve problems quickly
Ability to manage multiple priorities in a fast‑paced environment
Benefits
Medical, dental and vision benefits that is generously subsidized
Competitive PTO package
Profit Sharing
401K matching
Company
Brookaire Company
Brookaire Company is a distributor of air filtration products.
Founded in 1974
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase