Lumen Technologies · 1 day ago
Specialized Sales - Cloudify Voice
United States
Full-time
Remote
Mid, Senior Level
$89K/yr - $149K/yr
5+ years expLumen Technologies is a company focused on connecting people, data, and applications to drive business growth. The Specialized Sales I role involves supporting the full customer lifecycle for Voice, UCC, and CCS services, including business development, sales, and customer retention.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Business Development: Leverage voice technology to grow business and maintain relationships from operational teams to the C-suite
Migration: Lead transitions to new voice communication platforms, addressing integration, security, and training challenges
Accretive Sales: Drive incremental revenue growth
Upsell: Encourage customers to purchase more or upgrade services
Cross-Selling: Offer related or complementary products
Retention: Keep customers engaged and renew contracts
Life Cycle: Maintain customer relationships, improve satisfaction, and reduce churn
Quote to Order Voice: Manage the quote to order process, Salesforce accuracy, and sales funnel
Become the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products
Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes
Accountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory
Build and maintain accurate and up to date strategic account plans associated with sales opportunities
From discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn
Utilize prospecting tools to find key customer contacts, understand customer environment and technology migration roadmap and customer financials
Qualification
Required
5 years of B2B tech sales experience, with 3+ years focused on midmarket/regional sales of Voice, UCC, CCS, SaaS, and/or CaaS solutions
Proven success selling specialized solutions to SMBs and guiding customers through digital transformation
Consistently exceeds sales quotas; strong track record in retention, upselling, and new business development
Skilled in needs-based selling and solution recommendations
Excellent customer service across written, phone, video, and in-person interactions
Solid understanding of industry trends, emerging tech, and competitive landscape
Creative, self-motivated, and proactive in leveraging technology
Strong communicator with persuasive presence, especially with executive audiences
Highly adaptable to changing markets and environments
Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)
Willing to travel ~10%
Experience in selling cloud calling/PBX, meetings tech, and collaboration SaaS
Background in voice networking
Preferred
Technical sales certifications preferred or to be earned upon role commencement
Consultative or solutions selling training (Miller Heiman, Sandler, etc.) with demonstrated success in applying consultative selling techniques to opportunities
Practical experience with Microsoft Office applications including Outlook, Word & PowerPoint
Practical experience with Microsoft Excel including graphs, pivot tables and formulas
With assistance, use of AI systems including Microsoft Copilot for fact checking, document writing and information summarization
Sales & Technical Sales Certifications (AWS, Cisco, Zoom, Microsoft, Talk Desk, Genesys, Vail etc.)
Benefits
Health
Life
Voluntary Lifestyle benefits
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Dave Ward
EVP, CTO
Recent News
2026-01-06
2026-01-06
2026-01-02
Company data provided by crunchbase