Cofiroute USA [now ViaPlus] ยท 1 day ago
Technical Sales Engineer
Plano, TX
Full-time
Onsite
Mid Level
3+ years expViaPlus is a global mobility company specializing in revenue and services management solutions for the transportation industry. The Technical Sales Engineer will work within the Commercial Sales team, focusing on customer contact center technology, evaluating client needs, and crafting tailored technical solutions to enhance customer interactions.
Information TechnologyTransportation
Responsibilities
Collaborates with sales teams to understand customer needs
Crafts and presents tailored technical solutions
Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process
Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation
Support Business, Functional, Operational, and Technical solution evaluations
Prepare, and maintain project proposal documentation responses
Document necessary collected information referring to the proposal requirements and company business practices
Perform the analysis, review, and design of system features
Create workflow charts, process diagrams, test cases/plans, and business requirements as needed
Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers
Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process
Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies
Analyze and evaluate contact center technologies to identify areas for improvement and optimization
Solution contact center solutions, integrations and service offerings to meet customers' technical requirements and evolving market needs
Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems
Communicates customer feedback to product and engineering teams to influence future development
Collaborate with cross-functional teams to implement and integrate new technologies and systems
All other duties as assigned
Qualification
Required
Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity)
Ambitious and motivated with leadership skills but a collaborative personality
High level of integrity and reliability
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts
Excellent analytical skills, logical and structured thinking, and creativity in problem-solving
Curiosity, adaptability, and the willingness to learn new processes and methodologies
Ability to demonstrate commitment to quality and client satisfaction
Ability to work independently and work effectively within a team environment
U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain
3-5 years of experience in a solution architecture or similar role, within a contact center environment
Strong knowledge of contact center technologies such as IVR, ACD, CRM, and workforce management systems
An Undergraduate degree in any field, major field of study in Technology or Computer Science is a plus
Company
Cofiroute USA [now ViaPlus]
Cofiroute USA became ViaPlus by VINCI Highways on April 26, 2023. This page will be deactivated.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase