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Crate and Barrel · 2 days ago

Operations Associate, Full Time

Burlington, MA

Full-time

Onsite

New Grad, Entry Level

CRATE & BARREL is seeking an Operations Associate to maintain an efficient stockroom and support the sales floor. The role involves ensuring timely customer order fulfillment, accurate inventory management, and maintaining store displays while collaborating with the store team and upholding company policies.

Retail

Responsibilities

Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner

Assist in preparing the stockroom for inventory and perform assigned inventory duties

Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom

Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product

Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork

Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate

Engage in, maintain and support store safety standards and training

Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual

Lead by example and support store management in holding self and others accountable for store profitability and operational excellence

Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed

Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed

Promote the brand by engaging customers in creative activities and demonstrations, as needed

Qualification

Inventory managementPoint of Sale (POS) systemCustomer serviceVisual merchandisingData entryInterpersonal skillsCommunication skillsProblem solving

Required

Excellent interpersonal skills and ability to build rapport with customers and other associates

General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece

Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills

Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning

Engage in, maintain and support store safety standards and training

Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus