Zions Bancorporation · 1 day ago
Branch Service Manager- West Jordan/78th South
West Jordan, Utah, United States
Full-time
Onsite
Entry, Mid Level
2+ years expZions Bancorporation is a leading banking institution with over 150 years of legacy, committed to being the premier employer of choice. They are seeking a Branch Service Manager who will manage branch service, sales, and operations, ensuring compliance and resolving client service issues while leading and mentoring employees.
AgricultureBankingFinanceFinancial Services
Responsibilities
Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager
Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees
Be responsible for training, coaching and mentoring employees
Resolve and respond to client service issues, complex client complaints and questions
Direct the work of managed employees
Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks
Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards
Provide sales leadership, through their own production, as well as the oversight of sales and services tasks
Have discretion to perform approvals and overrides within their authority
Be involved in planning long- or short-term operational, sales and customer experience goals
Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company
Represent the branch in handling complaints, arbitrating disputes or resolving grievances
Perform other duties as assigned
Qualification
Required
Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience
A combination of education and experience may meet requirements
Knowledge of the banking industry, processes, procedures, regulations and products
Knowledge of lending process and procedures
Strong customer service, relationships building, sales and management skills
Able to handle various client concerns and problems
Must have good communication skills, both verbal and written
Knowledge of computer programs, i.e. word processing, spreadsheets etc
Ability to set and maintain high quality work standards
Ability to lead a group
Ability to deal effectively with people in various job capacities
Excellent problem solving and communication skills
Preferred
Bilingual in Spanish and English preferred
Benefits
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Company
Zions Bancorporation
Zions Bancorporation is a financial services company involved in SBA lending, public finance advisory services, and agricultural finance.
10001+ employees
H1B Sponsorship
Zions Bancorporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (39)
2023 (61)
2022 (68)
2021 (45)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$1.09B2025-08-11Post Ipo Debt· $500M
2024-11-14Post Ipo Debt· $500M
2013-09-13Post Ipo Debt· $87.9M
Leadership Team
Harris Simmons
Chairman and CEO
Recent News
MarketScreener
2025-12-24
2025-12-23
Company data provided by crunchbase