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Crestron Electronics · 1 day ago

Technical Support Engineer

Plano, TX

Full-time

Onsite

Mid Level

3+ years exp

Crestron Electronics is a leading company in automation and control solutions, recognized globally for its innovative technology. The Technical Support Engineer will provide primary technical support to customers, utilizing advanced knowledge of Crestron platforms to resolve issues and enhance customer satisfaction.

Audio/Visual EquipmentConsumer ElectronicsManufacturingSmart Building

H1B Sponsor Likely

Responsibilities

Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process

Determine specifics for the reported problem, including but not limited to:

Clear description and scope of the reported problem

Current hardware/firmware/software configurations of impacted systems

Deployment environment (other Crestron or 3rd party equipment in the installation)

Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable

Ability to perform high-level analysis of log files

Basic analysis of customer network for case documentation

Create RMAs as needed on a case-by-case basis

Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools

Other duties or responsibilities as required

Qualification

NetworkingCrestron HomeAudio Video technologiesLinux OSC#CSSHTML5Technical communicationProblem-solvingDocumentation

Required

Bachelor's degree in a technology field or 3+ years of relevant industry experience

3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV

Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics

Crestron Home, D3 Pro Lightning, and Residential Installation

Familiar with Linux OS

Knowledge of Commercial / Residential Audio Video technologies and applications

Ability to read and interpret system schematics, floor plans, etc

Collect and interpret system-level data for analysis

The ability to clearly document the issue, steps taken and thought process behind the path of investigation

Able to clearly and professionally communicate technical information to varying audiences

The ability to think 'outside-the-box' and understand how minute data points can affect the larger picture

Ability to troubleshoot/create demo programs written in native Crestron platforms

Knowledge of Exchange/O365/Active Directory

Must be able to lift and maneuver up to 50 pounds

10% with overnight travel

Preferred

Programming knowledge in C#, CSS, and HTML5 is preferred but not required

Benefits

Medical

Dental

Vision

Life Insurance

Short Term Disability

401K with company match

Paid Time Off

Holidays

On-site Amenities at NJ Headquarters & TX Facilities

Crestron Market Cafes

Fitness Centers

Company

Crestron Electronics

Glassdoor3.5

Crestron Electronics is a company that manufactures systems for home automation and audio/video control.

Founded in 1972

Rockleigh, New Jersey, USA

1001-5000 employees

http://www.crestron.com

H1B Sponsorship

Crestron Electronics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (7)

2023 (18)

2022 (18)

2021 (7)

2020 (6)