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Bixal · 1 day ago

Technical Writer

Maryland, United States

Full-time

Onsite

Entry, Mid Level

$80K/yr - $84K/yr

2+ years exp

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences. They are seeking a Technical Writer to support an initiative with the Department of Veterans Affairs aimed at improving user experience and accessibility for Veterans accessing health services.

Information TechnologyInternetSoftwareTelecommunications

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support the content needs of product teams working on digital tools and applications

Create content that adapts to and aligns with the VA.gov style guide’s established voice, style, and plain language standards

Write or edit error messages and alerts

Collaborate with other members of the centralized content team within their workflow to achieve a high-quality final product for Veterans

Create plain-language content that is clear, accurate, consistent, compassionate, equitable, authoritative, accessible, and findable

Research the topic and related benefit for each request so as to write content that is accurate and well-informed

Use research findings to iterate on content

Focus on the Veteran experience with all work produced

Other relevant duties as assigned and qualified/trained to perform

Qualification

Human-centered designContent management systemsPlain language guidelinesVerbal communicationWritten communicationContent sourcingPublic Trust clearanceVeteran benefits knowledgeCross-functional teamwork

Required

Bachelor's degree in a related field, plus a minimum of two years of relevant experience

Understanding of human-centered design (HCD) strategies, methods, and approaches, and how content design fits in and elevates UX and product design deliverables and solutions

Experience working within cross-functional digital teams

Excellent verbal and written communication skills

Experience in writing, revising, sourcing, and aggregating content

An understanding of plain language guidelines and accessibility standards (Section 508, WCAG)

Experience working with content management systems and/or digital experience platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions

Ability to obtain and maintain a Public Trust clearance