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JDA TSG · 1 day ago

Program Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

JDA TSG is a company that partners with global iconic brands to drive business process improvements. They are seeking an experienced Program Manager to oversee remote teams, ensure compliance, and drive innovations to improve team performance.

ConsultingInformation Technology

Responsibilities

Regularly interview prospective employees as we continue to grow the program

Onboard new hires, assisting them in achieving accreditations, capturing utilization, and delivering top box service for every customer interaction

Ensure team morale stays high, reduce attrition and drive innovations to improve team performance

Oversee team attainment of SLA’s and KPI’s, providing coaching as needed

Implement business policy updates through training and change control processes

Ensure team compliance through audits of expense reporting and required approvals

Analyze daily/weekly/monthly performance management data – help team members improve!

Qualification

Program ManagementProcess ImprovementRemote Team ManagementCoachingData AnalysisBusiness DegreeAttention to DetailCommunication Skills

Required

5+ years working as an Operations or Program Manager supporting remote teams of 15+ individuals

Developing and implementing Process improvements which had a meaningful impact on KPI/SLA attainment

Helping team members improve performance through coaching, support and motivation

Highly organized, a hawkish eye for attention to detail with a track record of delivering exceptional results with a history of continuous improvement focus