Jobs via Dice ยท 2 days ago
Technical Business Services Documentation Manager
United States
Full-time
Remote
Mid LevelDice is the leading career destination for tech experts at every stage of their careers. Our client, Request Technology, LLC, is seeking a Technical Business Services Documentation Manager with strong Security Technical Writing experience to expedite internal services across various departments. The candidate will be responsible for editing, formalizing, and organizing documentation related to business services and technical assessments.
Computer Software
No H1B
Responsibilities
EDITING: Edit reports and customer deliverables, including technical reports (assessments, web application tests, etc.), RFP responses, presentations, and blog posts. Assist other departments with edits to customer-facing documents. Assist Marketing in expediting final review of public-facing content. Review internally-completed content in our form agreements before these are sent to prospects and customers, when is unavailable. Review and create language for Statements of Work (SOWs) and customer-facing quotes
FORMALIZATION: Populate and finalize formal SOWs based on technical content provided by engineers. Standardize and maintain SOW and reporting templates and other customer-facing documents
ORGANIZATION: Update and manage the Business Services Group s (BSG) Task List; track BSG assessment SOWs from initial scoping call to signed SOW, then manage and track status of the assessment project; ensure nothing requested of BSG/Legal falls through the cracks. Route quotes and SOWs through AdobeSign for external and internal signatures as requested. Create stub SOWs for the assessment services director after assessment scoping calls. Request Certificates of Insurance from insurance broker and send as appropriate. Act as point person during busy periods for deciding whether matters need to go to (or when unavailable, to outside counsel)
Qualification
Required
Experience with reading and editing IT technical security assessment and related documents (such as SOWs)
Networking/engineering background in an IT security environment
Technical writing background at a networking/IT firm
Security Assessment background
Technical support of sales organization (SE background or RFP response drafting support)
SharePoint skills: Forms, document submission, document management, change control on docs, updating and managing task management system. Creating SharePoint subsites, and developing self-service document solutions for the company s internal use
Solid knowledge of the nuances of MS Word and Adobe PDF tools
Experience editing and writing assessment and other technical reports and experience coaching engineers on reporting
Experience scoping and quoting IT services, especially security services, and drafting SOWs
Experience in managed security services organizations
Reasonable technical understanding of information security practices and products
Experience working for or with a technology services provider or Value Added Reseller (VAR)
Experience using the Salesforce platform
Benefits
Position is bonus eligible
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase