GatesAir ยท 1 day ago
Service Support Engineer
USA
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yr
3+ years expGatesAir is an innovator in over-the-air broadcasting with a broad portfolio for connecting customers to future technologies. The Service Support Engineer will serve as a primary technical representative, providing on-site and remote support for broadcast transmission systems, managing the full lifecycle of field service engagements to ensure reliable system performance and customer satisfaction.
BroadcastingDigital Media
Responsibilities
Provide professional, solution-oriented on-site field service support for GatesAir transmitters and associated broadcast systems, including installation, commissioning, proof-of-performance testing, and system acceptance
Perform site surveys and technical assessments to support project planning, system upgrades, and new deployments
Deliver customer training on system operation, routine maintenance, and basic troubleshooting to ensure long-term system reliability
Respond to warranty, emergency, and corrective maintenance service calls in accordance with GatesAir service policies and customer service level commitments
Provide remote technical assistance during non-travel periods, including participation in after-hours emergency phone support on a rotational basis
Collaborate closely with Engineering, Sales, Project Management, and Service Operations to resolve technical issues and support customer requirements
Accurately document service activities, findings, corrective actions, and recommendations using approved service reports and internal systems
Develop, review, and update technical documentation including service bulletins, technical manuals, and user or administrator guides
Support factory and field feedback loops by identifying recurring issues, systemic risks, and opportunities for product or process improvement
Ensure compliance with safety, quality, and regulatory requirements while working on customer sites and company facilities
Maintain readiness to travel extensively, up to approximately 70%, to domestic and limited international customer locations
Qualification
Required
Strong written and verbal communication skills with the ability to clearly convey technical information to both technical and non-technical audiences
Demonstrated ability to work independently in the field while maintaining strong coordination with cross-functional teams
Proven capability to manage multiple priorities in dynamic, time-sensitive environments
Minimum of 3 years of experience supporting broadcast transmission or RF-based systems in a field service, commissioning, or technical support role
Solid understanding of RF transmission, amplification technologies, and broadcast signal modulation methods
Firsthand experience with broadcast and RF test and measurement equipment, including spectrum analyzers, power meters, and modulation analyzers
Strong electronic troubleshooting skills with the ability to diagnose and resolve complex system-level issues
Mechanical aptitude and experience performing equipment installation, integration, and system checkout activities
Willingness and ability to travel extensively and participate in after-hours On-Call support
Preferred
Associate's degree in Electronics or equivalent professional experience; bachelor's degree in a related technical field is preferred
Experience working in high-power RF, television, radio, or digital broadcast environments
Networking and IT fundamentals relevant to modern broadcast and monitoring systems
Demonstrated customer-facing professionalism, including presentation and on-site representation skills
Experience contributing to technical documentation or training materials
Benefits
Medical
Dental
Vision
Life
Disability insurance
401k matching
Vacation starting out at 3 weeks annually
Company
GatesAir
GatesAir News, views and trends on over-the-air TV and radio technology. It is a sub-organization of Imagine Communications.
201-500 employees
H1B Sponsorship
GatesAir has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-10-14Acquired
Leadership Team
Bruce Swail
CEO
Recent News
TV Technology
2025-12-04
2025-11-21
ION Analytics
2025-10-24
Company data provided by crunchbase