Brightree · 1 day ago
Senior Program Manager, Professional Services
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$146K/yr - $182K/yr
8+ years expBrightree is a subsidiary of ResMed that specializes in cloud-based patient management software. The Senior Program Manager, Professional Services will lead and coordinate multiple complex customer programs, ensuring strategic alignment and delivering measurable value to clients while mentoring project managers and collaborating with executive stakeholders.
Business IntelligenceHealth CareHospitalInformation TechnologySoftware
Responsibilities
Define program objectives, scope, success criteria, and KPIs aligned with Brightree’s strategic goals (e.g., customer adoption, retention, revenue growth)
Develop and maintain integrated program plans covering timelines, budgets, resources, dependencies, and milestones
Govern and monitor multiple related projects, ensuring alignment across teams and workstreams
Track program health, generate dashboards, and present status to executive leadership
Serve as the primary point of contact for executive stakeholders, providing clear, timely updates on program performance, risks, and outcomes
Identify, assess, and proactively mitigate program risks, issues, and dependencies across business units
Coordinate with Product Management and Development to align program milestones with product roadmaps and release schedules
Partner with Services, Support, and Customer Success to ensure readiness for post-launch activities, customer onboarding, training, and adoption
Establish and drive the program governance model, including steering committees, cross-functional working groups, and escalation paths
Lead post-implementation reviews and lessons-learned sessions; apply continuous improvement practices to future programs
Mentor, coach, and guide Senior Project Managers and Project Managers, fostering scalable program delivery practices and supporting their professional growth
Lead and successfully deliver the most complex customer programs, ensuring alignment and excellence across all projects
Interact directly with customer executive teams on large, complex programs to assure strategic alignment and value realization
Approximately 25-35% travel to customer sites, Brightree offices, or industry events within the United States
Qualification
Required
Bachelor's degree in Business, Technology, or Healthcare
8+ years of customer-facing program or portfolio management experience in a software/SaaS environment, with at least 5 years managing complex, multi-project programs
PMP Certification
Demonstrated ability to organize and manage complex programs and projects in a Professional Services environment
Experience developing and executing program budgets, resource plans, and timelines
Proven track record leading large-scale initiatives with measurable business impact (growth, adoption, retention)
Excellent communication and stakeholder management skills, with the ability to lead cross-functional teams and interact with executive stakeholders
Deep understanding of program governance, portfolio management, strategic planning, and organizational change management
Experience collaborating with marketing and other business units to drive program success
Demonstrates 'drives collaboration' by building trust and strong partnerships across teams and stakeholders
Experience working in a global, matrixed organization
Familiarity with industry-standard project management methodologies and tools
Prior experience in client-facing Professional Services roles
Preferred
Master's degree
PgMP or equivalent certification strongly preferred
Lean Six Sigma Black Belt Certification
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Paid Time Off (PTO)
Paid holidays
Floating days
Primary caregiver leave
Secondary caregiver leave
Company
Brightree
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion
501-1000 employees
H1B Sponsorship
Brightree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (10)
2022 (11)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Battery Ventures
2016-02-22Acquired
2008-07-15Series Unknown
Leadership Team
Cynthia Arceneaux, SHRM-CP, PHR
People Business Partner
Robert (Rob) Payne
HR Leader/Business Partner
Recent News
Seattle TechFlash
2025-09-01
2025-06-24
Company data provided by crunchbase