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NEOGOV · 1 day ago

Administrator III: DORA/PUC EMPLOYEES ONLY - REALLOCATION

Denver, CO

Full-time

Hybrid

Senior Level

$4,906/mo - $6,378/mo

6+ years exp

NEOGOV is a company focused on public service and regulatory functions. The Administrator III role involves monitoring and analyzing transportation-related complaints and investigations, drafting reports, and engaging in various administrative duties to support the Public Utilities Commission's mission.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Monitoring information related to transportation-related complaints and investigations handled by the Commission, including the amount of time it takes to resolve complaints and investigations, the various categories of complaints and investigations, Commission actions taken, and the number of complaints and investigations pertaining to individual transportation carriers

Tracking and organizing information in a manner that facilitates the extraction and categorization of certain data sets, such as spreadsheets, reports, graphs, and charts

Reviewing and analyzing transportation-related Commission proceedings, including keeping track of and categorizing applicable proceedings, reviewing filings, and analyzing and drawing conclusions from the filings and/or data present in the proceedings

Drafting reports that capture various Commission data, including Commission complaints, investigations, and proceedings, including the review and analysis of this information

Engaging in miscellaneous administrative duties, including but not limited to, responding to telephone calls and emails, organizing and tracking various deadlines and work plans, organizing research and reporting strategies, responding to inquiries initiated by both internal and external parties; formulating and updating documentation that is both internal and external to Commission-based information and internal systems, and organizing and communicating applicable meetings and functions

Performing any other administrative duties, as needed, such as making copies, preparing statements, highlighting important data and providing context, and assisting with administrative filings

Qualification

Data analysisReport draftingRegulatory complianceCustomer serviceDocument reviewData trackingMicrosoft OfficeGoogle SuiteWritten communicationVerbal communicationAttention to detailCritical thinkingTime managementCollaboration

Required

Six (6) years of progressively responsible, professional work experience performing all of the following functions: Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and/or procedures

Experience working according to detailed rules, policies, and/or procedures

Customer service experience, including responding to internal and external inquiries and/or handling and resolving customer complaints, and responding to difficult customers with tact and diplomacy

Graduation from an accredited college or university with an associate's degree in Business, Business Administration, Communications, Criminal Justice, Economics, Public Administration, Psychology, Sociology or a field of study related to the work assignment; AND Four (4) years of progressively responsible, professional work experience performing all of the following functions: Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and/or procedures

Experience working according to detailed rules, policies, and/or procedures

Customer service experience, including responding to internal and external inquiries and/or handling and resolving customer complaints, and responding to difficult customers with tact and diplomacy

Graduation from an accredited college or university with a bachelor's degree in Business, Business Administration, Communications, Criminal Justice, Economics, Public Administration, Psychology, Sociology or a field of study related to the work assignment; AND Two (2) years of progressively responsible, professional work experience performing all of the following functions: Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and/or procedures

Experience working according to detailed rules, policies, and/or procedures

Customer service experience, including responding to internal and external inquiries and/or handling and resolving customer complaints, and responding to difficult customers with tact and diplomacy

Preferred

Demonstrated experience working with or knowledge of Colorado PUC statutes, rules and regulations

Demonstrated administrative experience while working in a government body, including maintaining files, responding to telephone calls and emails, and responding to internal and external inquiries

Experience identifying work practices for compliance with statutory requirements

Demonstrated experience tracking data in an aggregate format, maintaining data integrity, and organizing records electronically according to set policies

Demonstrated professional experience reviewing documents for informational accuracy and substance

Demonstrated experience compiling data into spreadsheets, graphs, charts, and other visual representations of the underlying data sets

Demonstrated experience drafting reports, including technical reports that may include references to various data sets and analysis of such data

Demonstrated experience working in a fast-paced environment, while adhering to strict timelines

Benefits

Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.

Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!

Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

Bike-to-work programs, including access to storage lockers and bike racks.

Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

Medical and Dental Health Insurance for employees and optional coverage for their dependents.

Life Insurance for employees, and optional coverage for their dependents.

Paid Time Off, including 11 paid holidays.

Short- and long-term disability coverage.

Tuition assistance program.