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Henry Schein One · 1 day ago

Software Implementation Project Manager

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. This position is responsible for planning, executing, and overseeing the project management activities related to the implementation of Henry Schein practice management software and services to customers.

ComputerSoftware

H1B Sponsor Likely

Responsibilities

Plan, lead, organize and control projects from beginning to end

Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations

Ensure timely and effective customer service expectations are met and/or exceeded at all times

Manage multiple/simultaneous implementation projects

Resolve advanced customer escalations

Track all correspondence and completed tasks to provide accurate record of account/project history

Professionally establish strong working relationships with other people and teams

Recognize and provide input into process improvement

May participate in special projects or other duties as assigned

Responsible to work toward and assist in the achievement of individual, team, department, and company goals

Develop professional credibility with internal and external customers

Qualification

Customer serviceTechnical skillsProject managementSaaS applicationsRegulatory complianceCommunication skillsDocumentation skillsIndustry practicesMulti-taskingProfessionalismOrganizational skillsTime managementProblem solvingDecision makingPresentation skills

Required

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience

Typically a Bachelor's Degree or global equivalent in related discipline

Excellent customer service, organizational, and time management skills

Strong ability to calmly and professionally manage and diffuse stressful situations

Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers

Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)

Candidates for this customer-facing role must present themselves professionally and polished at all times, showcasing outstanding communication and presentation skills to effectively represent the company to clients

Excellent verbal and written communication skills including both inbound and outbound phone calls

Excellent documentation skills

Good understanding of industry practices

Proficient with tools, systems, and procedures

Good decision making, analysis and problem solving skills with ability to multi-task

Proven professional experience with both client/server and cloud based (SaaS) applications and services

Proven professional experience with regulatory compliance and requirements including HIPAA

Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations

Preferred

Practice management software and services including Henry Schein solutions

5 plus years experience in the dental industry

Project management experience and/or certifications (CAPM, PMP, Project+, etc.)

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Work Life Assistance Program

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

And more.

Company

Henry Schein One

Henry Schein One is the world's largest dental practice management software company.

Founded in 2018

American Fork, Utah, USA

1001-5000 employees

http://www.henryscheinone.com/

H1B Sponsorship

Henry Schein One has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (2)

2021 (3)

2020 (1)