T-Mobile · 1 day ago
Sr Software Engineer - ServiceNow CSM
Frisco, TX
Full-time
Hybrid
Senior Level
$114K/yr - $205K/yr
5+ years expT-Mobile is a company that prioritizes employee investment and innovation. The Sr Software Engineer will design, implement, and deploy scalable software solutions focused on enhancing the ServiceNow CSM module, collaborating with engineers, and ensuring effective software solutions that improve operational efficiency and customer experience.
InternetMobileTelecommunicationsWireless
Responsibilities
Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
Support technology strategy by evaluating and applying current technologies that align with business goals
Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field
4-7+ years - Technical engineering experience within the ServiceNow platform. Minimum of 2 years within ServiceNow's CSM module
ServiceNow Certifications: Certified System Administrator (CSA)
Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data
Deep understanding of ServiceNow CSM module - Case Management, Customer Portal, Knowledge Management, Foundational Data (Accounts, Contacts, Products, Contracts)
Communication
Technical writing and documentation expertise
At least 18 years of age
Legally authorized to work in the United States
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$15.37B2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
2024-01-09Post Ipo Debt· $3B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
MarketScreener
2026-01-07
Bloomberg.com
2026-01-06
2025-12-31
Company data provided by crunchbase