Fenner Dunlop Americas · 1 day ago
Senior Account Manager
Denver, CO
Full-time
Hybrid
Senior Level
5+ years expFenner Dunlop is seeking a dynamic Senior Account Manager to join our corporate sales team. In this role, you will manage a diverse portfolio of client accounts, identify new business opportunities, and ensure exceptional customer satisfaction while driving sales growth across multiple states.
IndustrialInformation TechnologyMachinery ManufacturingManufacturingMechanical EngineeringMining
Responsibilities
Cultivate and nurture positive relationships with both new and existing customers and distributors to foster loyalty and increase revenue generation
Initiate proactive communication channels to stay connected with customers, understand their evolving needs, and anticipate future requirements
Ensure consistent customer satisfaction by continuously evaluating and addressing their needs, preferences, and feedback
Proactively identify potential issues or challenges and resolve them promptly to maintain high levels of customer satisfaction and retention
Facilitate all aspects of customer interactions, including negotiating contracts, providing sales quotations, and establishing pricing agreements
Manage national accounts negotiations, both for new contracts and existing agreements, to optimize terms and conditions for mutual benefit
Conduct regular visits to customer sites to provide personalized consultation and expertise on products and services
Utilize on-site visits as opportunities to deepen relationships, gather feedback, and identify additional business opportunities
Serve as the primary point of contact between the sales team and upper management, providing regular updates on sales performance, market trends, and strategic initiatives
Utilize market research and sales data analysis to determine realistic sales budgets, aligning with company objectives and growth targets
Forecast sales projections based on customer potential and market opportunities to establish attainable goals and revenue targets
Engage in diverse networking opportunities, including participation in local trade associations and industry events, to enhance company visibility and forge new business relationships
Foster strong relationships with sales professionals, manufacturing teams, operations staff, and management to facilitate collaboration and synergy across departments
Identify and leverage sales and service opportunities within the organization to achieve strategic business objectives and maximize revenue potential
Develop comprehensive and dynamic business plans tailored to designated sales territories, incorporating market analysis, competitive positioning, and sales strategies
Continuously refine business plans based on evolving market dynamics, customer feedback, and sales performance metrics to ensure alignment with company goals
Work diligently to achieve annual sales budgets and targets set by upper management, employing strategic sales tactics, effective team management, and proactive problem-solving to drive results
Monitor progress against sales objectives and implement corrective measures as needed to mitigate risks and capitalize on opportunities for revenue growth
Foster regular and open communication channels with departments such as marketing, technical, inside sales, and others to ensure alignment of goals and objectives
Coordinate and conduct regular manufacturing plant tours to understand business needs, identify potential sales opportunities, and further showcase differentiation and vertical integration in the market
Exhibits exceptional proficiency in both written and verbal communication, demonstrating the ability to convey ideas, information, and messages effectively and persuasively
Engages in articulate and compelling verbal exchanges during meetings, presentations, and negotiations
Builds rapport and establishes trust with clients, colleagues, and stakeholders through effective communication
Maintain meticulous attention to detail in all aspects of work, including documentation, data analysis, and task execution
Identify opportunities to streamline processes and workflows to optimize efficiency and resource utilization
Maintain consistent execution and follow-through on tasks and initiatives from initiation to completion
Communicate progress updates and potential obstacles transparently to stakeholders to manage expectations effectively
Consistently compile detailed weekly, monthly, and semi-annual reports documenting sales activities, including sales volume, revenue generated, and pipeline progression
Utilize data analysis tools to extract meaningful insights from sales reports, identifying trends, opportunities, and areas for improvement
Ensure meticulous completion of all Customer Relationship Management (CRM) reports, encompassing call plans, call reports, journal entries, and daily activities
Maintain accurate and up-to-date records of customer interactions, sales transactions, and follow-up activities within the CRM system
Offer effective leadership and guidance to fellow account managers, fostering a collaborative and supportive team environment
Prioritize safety at all times, both internally and externally, ensuring compliance with safety protocols and fostering a strong safety culture throughout the workforce
Travel 30-50% to company, customer, supplier, and conference locations located throughout North America, including overnight travel
Professional behavior is expected during working hours, when traveling for business, while on company/customer sites and at any/all times when representing the company
Must possess valid driver's license and passport
Perform any other task deemed necessary by management
Qualification
Required
Bachelor's Degree in Business, Sales, Marketing or a related field
5-10 years experience within Manufacturing, Industrial, OEM, Distribution and/or related business
Demonstrates a proactive approach to sales with exceptional communication and presentation skills
Ability to effectively convey ideas, negotiate terms, and address client needs with clarity and persuasiveness
Exhibits a strong aptitude for problem-solving, quickly identifying issues and implementing effective solutions to overcome challenges
Adaptable and resourceful in navigating complex sales scenarios and resolving client concerns
Proven track record of establishing strategic partnerships and alliances to expand client bases and enhance revenue streams
Skilled in building and maintaining long-term relationships with clients, vendors, and industry stakeholders
Results-oriented with a focus on driving revenue growth and maximizing opportunities for success
Ability to cultivate strong internal and cross-functional relationships, leveraging teamwork to deliver exceptional customer service and support
Proficient in negotiation techniques and strategic planning activities to secure favorable terms and agreements with clients and partners
Skilled in conducting thorough research, analyzing market trends, and developing comprehensive plans to drive sales and business growth
Benefits
Medical, Dental, Vision, and Life Insurance
Medical Travel Reimbursement for critical healthcare travel
Company Paid Life Insurance
Volunteer, Caregiver, and Bereavement Leave
Education Reimbursement
Family Planning Reimbursement
Competitive Paid Time Off & Company Holidays
Retirement Savings Plan with a dollar-for-dollar match up to 6% of your salary
Extensive Paid Parental Leave in the event of birth or adoption
Opportunities to purchase Michelin Stock at a discounted rate
Michelin Tire Rebates
Employee Assistance Program that provides health, financial, and legal counseling among other resources
Company
Fenner Dunlop Americas
Fenner Dunlop Americas is a provider of the safest and most complete conveyor systems and services to the mining and industrial sectors. It is a sub-organization of Fenner PLC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase