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Sunward · 2 days ago

Retail Analyst 3

Albuquerque, NM

Full-time

Onsite

Mid Level

$71K/yr - $88K/yr

4+ years exp

Sunward is a company focused on enhancing the Retail division through actionable insights and process improvements. The Retail Analyst 3 will analyze member behavior and operational workflows to optimize efficiency and elevate member experiences while collaborating with leaders to implement data-driven strategies.

BankingFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Analyze inefficient processes, design streamlined workflows and improve processing times to enhance the member experience and boost efficiency

Recommend process improvements and craft data-driven solutions that streamline workflows, improve processing times, and reduce member friction

Evaluate and update job aids and procedures for efficiencies, based on data analysis and member feedback

Update procedures and review dates for retail staff including content management in the credit union’s knowledge base

Create and visualize complex data into actionable insights to tell the story behind the numbers, enabling retail leaders to make data-driven decisions

Analyze member behavior and trends to uncover hidden opportunities for personalized experiences, stronger loyalty, and revenue growth

Upload data into analytic dashboards or prebuilt workbooks

Analyze data for trends and communicate to relevant staff

Work cross-functionally with teams and leadership to develop data-driven strategies that align with our member-centric mission and ensure the credit union's long-term success

Communicate with teams to ensure successful implementation and adoption of new processes

Contribute to a culture of data-driven decision making, equipping teams with the tools and insights they need to thrive

Participate in special projects and initiatives as needed

Respond to requests through ticketing system, adhering to all departmental service level agreements

Uphold compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures

Perform member file maintenance as needed

Perform other duties as assigned

Qualification

SQLData visualization toolsExcel proficiencyPythonDigital advertising analyticsAnalytical skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

Minimum 4 years' experience in product/process analysis, data analysis, business analysis, or a similar role

Bachelor's degree in business, economics, statistics, information technology, or a related field or more than two years of related experience

Proficient in SQL and experience with data visualization tools (e.g., Tableau, Power BI)

Advanced proficiency in Excel including pivot tables, vlookups, and chart creation

Solid understanding of programming languages such as Python or R for data analysis

Proficient in digital advertising analytics tools, including GA4, Google AdWords, Google Tag Manager, social media analytics etc

Strong proficiency with Microsoft Office applications

Strong interpersonal and communication skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Maintain high standards in accuracy, adaptability, judgment, reliability, and initiative

Strong ability to translate quantitative data into actionable recommendations and to translate business objectives into marketing goals and measurements

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift 5 pounds at times

Frequent travel to job sites

Company

Sunward

Sunward, formerly known as Sandia Laboratory Federal Credit Union (SLFCU), is one of New Mexico’s largest credit unions, serving over 160,000 members and managing more than $4.1 billion in assets.

Founded in 1948

Albuquerque, New Mexico, USA

501-1000 employees

https://gosunward.org

H1B Sponsorship

Sunward has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)