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Liberty Military Housing · 3 days ago

Service Coordinator - Bayview Hills

US-CA-San Diego

Full-time

Onsite

Entry Level

$24/hr - $27/hr

1+ years exp

Liberty Military Housing is dedicated to serving military families by providing well-maintained homes in inviting communities. The Service Coordinator will assist with the resident move in/move out process, schedule maintenance work, and ensure timely completion of service requests while promoting positive resident relations.

Property ManagementReal EstateResidential

Responsibilities

Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections

Assist with the ordering and scheduling of vendor services

Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines

Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner

Provide residents with any charges related to move out/final inspection results

Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.)

Generate work orders for make readies and other maintenance service requests

Assist with the closing of work orders/tickets once work is completed

Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices

Resident follow-ups after services are rendered/completed

Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction

Address and follow up on customer service concerns from Satisfacts survey

Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.)

Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems)

Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.)

Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards

Operate a company or personal vehicle to travel to various locations for work purposes

Qualification

Residential property managementCustomer serviceVendor managementMicrosoft OfficeOSHA knowledgeEffective communicationInterpersonal skills

Required

1-2 years' experience in residential property management or customer service role

Must possess a valid driver's license

Ability to operate a company or personal vehicle or electrical cart

Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required

Knowledge of OSHA laws and regulations

Ability to travel to other regional locations for work, training, meetings and other work-related activities

Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees

Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction

Strong service and interpersonal skills

Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved

Must possess a positive and professional demeanor in all interactions, under all circumstances

Preferred

Prior work with vendors or ordering services (appliances, plumbing, electrical)

Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications (i.e. Yardi, Payscan)