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TouchPoint Support Services · 1 day ago

PATIENT OBSERVATION ASSISTANT (FULL TIME AND PART TIME)

Kokomo, IN

Full-time, Part-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

TouchPoint Support Services is a company dedicated to providing hospitality for patients and their families at Ascension Health hospitals. They are seeking Patient Observation Assistants to monitor patients' conditions and behaviors under the direction of a Registered Nurse, ensuring a safe and supportive environment.

Food and BeverageFood DeliveryHealth CareMedical

Responsibilities

Visually and audibly monitors the assigned patient's condition and behavior at all times

Completes observation reports at established interval

Takes initiative in compassionately rendering service or responding to needs. Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues

Remains at the bedside of assigned patient at all times unless relieved by an appropriate staff member

Verbally redirects the patient from engaging in at-risk behaviors

Seeks help or advice as soon as possible when patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals

Participates in collaborative identification and reporting of patient safety issues. Assures patient environment is safe; reports any safety hazards to the charge nurse. Removes visible hazards and reports as appropriate

Assists in calming and/or reorienting patient in cases of agitation or confusion

Assists with keeping patient's room safe and orderly

Accompanies patient when diagnostic testing is required

Immediately summons the nursing staff if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Immediately reports any potentially dangerous behavior or concerning conversations to the nurse

Participates in hand-off of pertinent information/behavior about assigned patient when arriving on unit and upon completion of shift assignment. Arranges coverage around meal break times with nurse and informs nurse prior to leaving patient for any reason

Assists patient with ordering dietary tray and setting up of patient's meal tray; assists with basic positioning of patient; assists with patient wheelchair rides and/or ambulation if patient is stable and gait has been previously determined safe by assigned staff nurse

Responds rapidly and thoroughly to emergencies, special needs, etc

Accepts suggestions and direction from supervisors and hospital staff

Demonstrates knowledge of department policies and procedures. Honors department's attendance, break, behavior, dress, personal hygiene, and safety codes

Honors all confidentiality and other regulatory requirements

Accepts and absorbs department and hospital education program

Assists other associates as necessary. Responds to direction as provided

Performs other duties as assigned

Qualification

CPR AED certificationHigh School DiplomaCompassionate servicePatient monitoringTeam collaboration

Required

High School Diploma, GED or equivalent is required

Current CPR AED or basic life Support healthcare provider (BLS-HCP) certification required within 30 days of hire, if required at the facility

Ability to walk or stand for prolonged periods

Requires bending, stooping, reaching up, and lifting up to 50 pounds

Preferred

One to two years of previous experience is preferred

Benefits

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)