Lawn Doctor · 2 days ago
Account Manager
Little Rock, AR
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $65K/yrLawn Doctor of W. Little Rock is a leader in lawn care, tree and shrub care, and pest control services. The Account Manager will manage a portfolio of customers, focusing on excellent communication and smart recommendations to grow accounts and support retention efforts.
Health CareHome and GardenHome ServicesService Industry
Responsibilities
Serve as the primary point of contact for assigned accounts (phone, email, text)
Resolve concerns quickly and professionally, coordinating with operations/technicians
Proactively follow up after services, address questions, and reinforce value
Support retention efforts (renewals, holds, save offers, and service calls)
Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and Pest services
Make outbound calls/texts for upsells, renewals, and seasonal campaigns
Identify cross-sell opportunities and explain program benefits clearly
Meet weekly/monthly sales and retention goals and track results
Maintain accurate notes and customer details in our CRM
Schedule and coordinate services with the office and field team
Process payments, update billing preferences, and assist with installment options
Document conversations, outcomes, and next steps
Qualification
Required
Strong communication skills and confidence on the phone
Natural relationship-builder with a customer-first mindset
Comfortable with goal-based work (sales/retention metrics)
Organized, detail-oriented, and able to manage multiple accounts
Tech-savvy (CRM, email, spreadsheets, texting platforms)
Associate/Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience
Preferred
Prior experience in account management, customer success, inside sales, or service advising is a plus
Lawn, landscape, or pest industry experience is helpful—but not required (we'll train the right person)
Benefits
Commission
Health insurance
Paid time off
Competitive pay structure (base + commission/bonus)
Paid training and ongoing coaching
Growth opportunity within a stable, locally owned business
Supportive team culture and clear expectations
Employee discounts on Lawn Doctor services (within our service area)
Company
Lawn Doctor
Lawn Doctor is a consumer service company that offers lawn maintenance, shrub care and pest control services.
Founded in 1967
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
S
Scott Frith
CEO and Chairman of the Board
Recent News
Company data provided by crunchbase