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Washington State Department of Social and Health Services · 1 day ago

DSHS ESA DCS Child Support Program Manager

Olympia, WA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

The Washington State Department of Social and Health Services is seeking a skilled professional to serve as a Child Support Program Manager within the Division of Child Support. The role involves providing second-level supervision, leading multiple teams, and representing the Division at the local level while ensuring alignment with the department's mission and values.

GovernmentHealth CareSocial Assistance

Responsibilities

Responsible for second-line supervision in the Olympia Field Office

Plan, organize, lead, and evaluate the activities and performance of multiple collection teams and a customer service team

Hire and train first-line supervisors; oversee the hiring, training, and performance of line staff

Provide guidance, instruction, and consultation to supervisors and/or managers regarding the investigation of employee complaints and/or misconduct

Respond to inquiries and complaints from outside sources and staff; investigate case handling issues and interpretation of regulations

Develop and implement program objectives

Build teamwork and a positive workplace culture

Represent the Division of Child Support at the local level with both public and private community partners and stakeholders

Qualification

Child support enforcementSupervisory experienceStrategic planningCustomer service orientationChild support lawsLeadership abilityCommunication skillsGoal settingInterpersonal skillsTeamwork

Required

A bachelor's degree with major study in business or public administration or closely allied field

Four years of professional supervisory and/or management experience related to child support enforcement and/or Debt Collection related functions

Six months' experience in strategic planning; organizing, directing and/or evaluating subordinate personnel within an enforcement related field

Proven leadership ability

Excellent communication and interpersonal skills

Ability to develop strategies and effectively prioritize organizational efforts to achieve agreed-upon objectives, requirements, performance targets, and timelines

Ability to achieve results by setting challenging and attainable goals, ensuring quality and quantity standards are met, and recognizing/rewarding good performance

Customer Service Orientation – Ability and willingness to understand and satisfy the needs of others, including internal and external customers

Knowledge of state and federal child support statutes, rules, laws, and regulations

Ability to collaborate effectively with professional, managerial, and other levels in both the private and public sectors