Hoag Health System · 2 days ago
Customer Service Specialist I: Hoag Orthopedic Institute - Quality Management
Irvine, CA
Full-time
Onsite
Entry Level
1+ years expHoag Health System is a nonprofit regional health care delivery network in Orange County, California. They are seeking a Customer Service Specialist who will serve patients, members, and providers by answering calls, scheduling appointments, and ensuring a high-quality service experience.
Hospital & Health Care
Responsibilities
Responsible for answering phone calls and scheduling patient appointments
Triages phone calls as necessary
May conduct patient/member pre-certification to ensure coverage for appointments and medical care
Providing physician referral information with a warm handoff to the physician’s office
Registering patients for educational classes
Answering general inquiries, addressing concerns, or escalating them as needed, and ensuring timely follow-up for email and website submissions
Working with HOI’s patient access team to assist patients with the registration process, as needed
Qualification
Required
High School Diploma or equivalent
1-3 years of customer service experience
Preferred
Call Center Environment Experience
Familiarity with medical terminology
Experience with Radiology scheduling
Company
Hoag Health System
Hoag is a nonprofit, regional health care delivery system in Orange County, California.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Braithwaite
President and Chief Executive Officer
Eric Cheung
Chief Legal Officer, General Counsel, Senior Vice President
Recent News
PR Newswire
2025-07-14
Company data provided by crunchbase