Apply on Employer Site

EECU · 1 day ago

Personal Teller Consultant- Fort Worth

Fort Worth, TX, US

Full-time

Onsite

Entry Level

1+ years exp

EECU is a community credit union based in Fort Worth, Texas, dedicated to providing members a better way of banking. They are seeking a Personal Teller Consultant to engage with members through multiple digital channels, providing professional and responsive service while performing teller transactions and supporting marketing initiatives.

Financial ServicesVenture Capital

Responsibilities

Perform teller transactions via Personal Teller Machines with a smile—yes, even on camera!

Seamlessly transition between chat, text, video, and online member support

Open accounts online, back up mail tellers, and handle back-office processing

Deliver warm, professional, and responsive service through every channel

Build genuine rapport while identifying needs and offering tailored financial solutions

Proactively sell, initiate and support marketing initiatives that make a difference

Qualification

Customer serviceVideo communicationMulti-channel supportOrganizationBilingualProfessional communicationSense of urgencyTime management

Required

Minimum one to two years in a high-quality customer service experience

Six months financial institution/call center experience

6 months teller experience

Must be comfortable being on video throughout the day to assist members

Must be able to handle multiple channels at once

Customer service skills

Professional written and oral communication skills

Organization and time management

Places a sense of urgency in responding to members

Must be able to work between our extended hours Monday-Friday 7:45am-6:30pm and Saturdays 8:45am-2:15pm. May have extended hours for special events

Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief

Required to attend initial and ongoing annual Bank Secrecy Act training