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Allstate · 2 days ago

Senior Conversational AI Designer

United States

Full-time

Remote

Senior Level

$98K/yr - $168K/yr

5+ years exp

Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. The Senior Conversational AI Designer will lead efforts in creating user interfaces for virtual assistants, driving collaboration and business outcomes to enhance customer experiences.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Designs highly complex Voice and Chat conversational AI design product(s) independently

This position does not include supervisory responsibilities but may occasionally provide guidance on conversation design work and serve as a resource or mentor to others

Develops innovative conversational AI design solutions and systems to support strategic business unit objectives using human-centered design methods

Possesses in-depth knowledge of conversational AI design, User Experience (UX), Customer Experience (CX), and technical standards. Applies those standards to achieve business results while keeping up with latest industry trends

Exhibits in-depth knowledge of the conversational AI design and business and uses that enhance business operations across the enterprise

Oversees the conversational AI design process across multi-disciplinary teams, helping educate all UX designers on how to collaborate with other disciplines

Models how to use human-centered design approaches to frame conversational AI design problems, uncover patterns, discover opportunities, and visualize concepts, and create interactive prototypes for voice and chat experiences

Determines and coordinates conversational AI design work priorities and timelines for work within program area; communicates delivery dates

Contributes to Allstate business and conversational AI design strategy using deliverables such as flow diagrams and prototypes using industry software like Figma, Mural, Visio and Voiceflow

Uses conversational AI design experience, innovation and judgment to make decisions that may be based on partial information and leads discussions to reconcile trade-offs between design and business requirements

Fosters a team environment, builds conversational AI design consensus, and builds cross-functional relationships between teams

Collaborates within product teams – assesses and prioritizes conversational AI design opportunities, constraints, and features – advocating for the end user of voice and chat

Clearly articulates a conversational AI design point-of-view, considering the perspective of all related parties and aligns the team on a path forward

Demonstrates their passion and knowledge about conversation design, AI and information architecture