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HonorHealth · 1 day ago

Technician - Audio Visual

Arizona, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, dedicated to improving the health and well-being of communities across the state. The Event Service Tech is responsible for setting up meeting rooms and audiovisual equipment for scheduled functions, ensuring everything meets client specifications while providing high-quality customer service.

Health Care

Responsibilities

Responsible for the furniture setup of the meeting rooms and the audiovisual equipment for all scheduled functions. Ensuring that AV equipment requested is available, set up, tested and in good working order in requested meeting room. AV equipment includes but is not limited to laptops, LCD projector, document camera, portable audiovisual equipment, and sound systems. Monitors maintenance of AV and telecommunication equipment and schedules for repair and preventative maintenance. Analyzes and solves computer hardware, software and application problems such as improper installation confirmation and/or user error. Performs light housekeeping for the conference center rooms to ensure the room is “Customer Ready”. Includes sanitization of tables and counters, emptying trash and vacuuming if needed. Acts as conference room contact for routine and preventative maintenance. Follows up to ensure completion of maintenance

Communicates regularly with colleagues of the Events Team. Keeping team updated on customer needs and identifying and proactively problem solving any potential challenges. Communicates with clients that have AV questions prior to event. Assists in completing the process within SharePoint event software for booking meetings and conducting confirmation emails for upcoming meetings if needed

Processes requests for AV equipment, checks equipment out to users, monitors use of equipment, maintenance, repair, and equipment Preventative Maintenance programs. Documents repair history and processes repair invoices for all equipment assigned. Ensures support compliance with Scrubs software. Run compliance reports daily as well as review video for foreign objects daily

Qualification

Audio Visual TechnicianAV Equipment ProficiencyCustomer ServiceTelecommunicationsEvent CoordinationWindowsWordExcelPowerPointProblem Solving

Required

High School Diploma or GED - Required

2 years in the AV industry, conference services or similar with customer service or public contact - Required

Other Working knowledge of windows, word, excel, power point. Working knowledge of Housekeeping, in a general setting; demonstrated proficiency with AV equipment. - Required

Driver License AZDL - Valid And In State - Required

Preferred

Vocational/Specialized training Audio Visual Technician / Vocational Specialized training - Preferred

3 years experience in the AV industry, conference services or equivalent with customer service or public contact; one (1) year telecommunications experience - Preferred