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GCI · 1 day ago

Customer Service Sales Specialist I - (Ketchikan, AK)

Ketchikan, AK

Full-time

Onsite

New Grad, Entry Level

0+ years exp

GCI is a telecommunications company dedicated to providing critical services to Alaskans. They are seeking a Customer Service Sales Specialist I to support their products and solutions, ensuring high-quality service and customer satisfaction while promoting GCI's value through sales and customer engagement.

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Responsibilities

Meet and exceed all performance and sales goals/metrics

Identify and act upon opportunities to upsell additional products and services to new and existing customers

Create a first-class customer service experience

Handle all customer service issues in a timely and professional manner

Be enthusiastic and professional with your peers and our customers

Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments

Consult with customers to determine their needs

Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing

Attend on-going training on GCI products, services, and applications

Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers

Cross-train within other sub-groups to strengthen network and computer-related technical skills

Remain current regarding latest data/entertainment technology and devices

Qualification

Customer serviceSales skillsTelecommunications knowledgeTechnical skillsMS Office proficiencyAccountabilityCollaborationCommunicationCustomer focusReliability

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Minimum of six (6) months general work experience