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Care Logistics · 1 day ago

Application Specialist

Alpharetta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Care Logistics is a company focused on optimizing healthcare applications, and they are seeking an Application Specialist. This role involves configuring and testing applications, training customer administrators, and ensuring successful project delivery while collaborating closely with the Client Services team.

Health CareHospitalLogisticsSoftware

Growth Opportunities

Hiring Manager

Kim Stefanick, SHRM - TA Specialty

Responsibilities

Client Services Functions

Delivery components of customer implementations include:

Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer’s processes with the application

Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable)

Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary

Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process

Prepare necessary environments (configuration, patient needs) for testing and training sessions

Train customer Application Administrators on configuration processes associated with their role in the Administration module

Leading unit testing, including issue capture and resolution processes

Support Integrated Testing via application validation, issue capture, and resolution follow-up

Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project

Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project

Providing Technical Go-Live coverage as the application and configuration expert

Responsible for maintenance of configuration documentation and change log for customer environment(s)

Additional tasks which include:

Supporting customer application configuration requests post go-live as needed

Collaborate with teammates to troubleshoot and maintain existing application modules

Work with development to understand configuration options for new releases and improve the configuration processes for future releases

Train internal users on system configuration including Support team members and other project team resources

Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference

Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively

Conducts job duties in accordance with the Corporate Values and Culture

Others First

Respects all individuals without regard to their position. Understands that there is no class system

Seeks first to understand before responding, doesn’t rush to judgment

Esteem the Team

Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn’t take credit for other’s accomplishments and will give other’s credit with praise and recognition

Communicates problems directly, not engaging in rumors or gossip

Maximize Potential

Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it’s to be, it’s up to me”

Strive for Excellence

Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one’s best

Do the Right Thing

Always tries to do what’s right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct

Qualification

Healthcare Information SystemsSQLConfiguration ManagementProject ManagementTechnical DocumentationAnalytical SkillsCustomer ServiceCommunication SkillsTeam CollaborationTime Management