Lytx, Inc. · 1 day ago
Technical Support Engineer
Office - San Diego, CA
Full-time
Onsite
Entry, Mid Level
$33.41/hr - $42.55/hrLytx, Inc. is seeking a highly motivated Technical Support Engineer to join their dynamic team. In this role, you will provide exceptional support to customers, resolve issues related to IoT devices, web applications, and API integrations, and collaborate effectively with internal teams to drive solutions.
Corporate TrainingFleet ManagementLogisticsTransportationVideo
Responsibilities
Provide top-notch technical support, resolving issues with IoT devices, web applications, or APIs
Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems
Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions
Use scripting languages and query large datasets for analysis and manipulation
Maintain a customer-centric approach, ensuring professional and empathetic support interactions
Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements
Take ownership of customer issues, ensuring timely problem resolution and customer satisfaction
Create and update knowledge base articles for self-service resources
Contribute to a positive team environment, sharing knowledge and resolving issues collaboratively
Provide feedback to management on customer struggles, system deficiencies, and improvement opportunities
Qualification
Required
Experience in technical support or a similar role, ideally supporting IoT devices, web applications, or APIs
Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues
Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information
Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools
Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation
Understanding, and related experience supporting and testing, API standards and protocols, HTTP methods, JSON/XML data formats, webhooks, and proficiency in troubleshooting API-related issues
Curiosity and bias for action
A willingness to work flexible hours and participate in on-call rotations
Familiarity with CRMs like JIRA, Zendesk, or Salesforce
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs
Company
Lytx, Inc.
Every day, companies send their most valuable assets into the world. Their people. Their equipment. Their reputations.
Founded in 1998
501-1000 employees
H1B Sponsorship
Lytx, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (8)
2023 (11)
2022 (16)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$769MKey Investors
Leader VenturesTriangle Peak PartnersInsight Partners
2020-01-08Acquired
2018-12-01Convertible Note
2018-04-06Private Equity· $700M
Leadership Team
R
Rajesh Rudraradhya
Chief Technology Officer
Rob Bartels
Senior Vice President - New Ventures
Recent News
2025-11-13
2025-10-23
Company data provided by crunchbase