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American Restoration · 2 days ago

Accounts Receivable/Customer Service/Inside Project Coordinator

Palmer, AK, US

Full-time

Onsite

Mid Level

$18/hr - $21/hr

3+ years exp

American Restoration is seeking an Accounts Receivable/Customer Service/Inside Project Coordinator to provide support to management and enhance customer retention. The role involves handling incoming calls, dispatching jobs, data entry, invoicing, and maintaining communication with various stakeholders.

CommercialConstructionResidential

Responsibilities

Answer phones and handle incoming calls

Dispatch new jobs and create job information

Data entry using approved computer software

Type and process paperwork and business correspondence

Create invoices

Schedule work

Perform customer billing

Prepare production paperwork for the following day

Make Collection Calls

Working with Insurance Adjusters and mortgage companies

Complete inner-office documentation

Conduct follow-up phone calls

Scheduling of service vehicles and technicians

Maintain timely communication and flow of information with technicians, service providers, estimators and project managers

Qualification

Customer service experienceBookkeeping softwareMathematical skillsMS Office proficiencyPlanning & OrganizingProcess OrientationTechnology troubleshootingOral CommunicationWritten Communication

Required

Minimum of 3 years of office and customer service experience

Basic understanding of bookkeeping and cash flow

Strong math skills

Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word and Excel