Compucom Staffing ยท 20 hours ago
Field Desktop Tech II
Greensboro, NC
Full-time
Onsite
Entry Level
$17.50/hr - $25.31/hr
1+ years expCompucom Staffing is a provider of IT staffing services and solutions, and they are seeking a qualified Field Desktop Technician to support customer sites in Greensboro, NC. The role involves troubleshooting and resolving issues with IT equipment, including laptops and printers, while providing exceptional customer service.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Diagnose mechanical, hardware, software and systems failures, using established procedures
Manage triage, troubleshooting and resolution to client scope on IT equipment
Familiar with various operating systems (e.g. Windows OS)
Perform service, repair and/or installation of computer products including system hardware, PC's, laptops, and printers
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Document efforts, issues and resolutions, close cases/tickets daily
Use ServiceNow to schedule work, update tickets and resolve tickets accordingly
Qualification
Required
Minimum 1 to 2+ years of IT technical support experience
Hands on Break-Fix and IMAC / Project experience
Sound understanding of customer support, operations, and processes
Exceptional Customer Service and relationship building competence
Able to communicate effectively both written and verbally, with the customers and in ServiceNow
Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
The Technician must have a reliable vehicle, valid drivers license, and clean MVR
Preferred
CompTIA A+ certification preferred
Net+ CompTIA certification preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase