Duck Creek Technologies · 3 days ago
Director, Customer Success Engineering - Remote
United States
Full-time
Remote
Mid, Senior Level
$103K/yr - $167K/yr
5+ years expDuck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty and general insurance industry. The Director, Customer Success Engineering leads a regional team, ensuring strategic alignment and operational excellence in customer engagement architectures while driving collaboration across teams and maximizing customer value throughout their lifecycle.
FinanceInsuranceInsurTechProperty InsuranceProperty ManagementSoftware
Responsibilities
Provide leadership for Customer Success Engineering initiatives, including technical solutioning, upgrades, and OnPrem-to-OnDemand migrations
Act as a trusted technical advisor, facilitating high-level customer engagements and managing escalations effectively
Support the implementation of Customer Success Engineering strategies aligned with organizational goals
Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions
Drive efficiency and scalability through process improvement, automation, and best practice adoption
Monitor and report on KPIs, ensuring transparency and accountability across teams
Foster a culture of ownership and accountability to achieve customer and organizational objectives
Manage and mentor regional teams, focusing on talent development and performance management
Support technical roadmaps and provide guidance for solution architecture tailored to customer requirements
Oversee regional personnel planning, hiring, and resource allocation to meet demand
Collaborate with peers in Sales, Services, Product, Engineering, and other departments to enhance customer satisfaction
Maintain an in-depth knowledge of Duck Creek’s solutions and their application to customer needs
Ensure smooth execution of customer upgrades, migrations, and technical escalations
Perform all other duties and activities as required
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience
Minimum of 5 years of experience in customer success, solution architecture, or technical consulting within enterprise software organizations
At least 5 years of technical team leadership experience in a regional or global capacity
Proven expertise in managing customer escalations and delivering technical solutions
Strong leadership skills with a focus on team development and regional execution
In-depth knowledge of SaaS infrastructure and enterprise software deployment models
Advanced problem-solving skills and a customer-centric approach to technical challenges
Excellent collaboration and relationship-building capabilities across functional teams
Strong communication and presentation skills to engage diverse audiences
Comprehensive understanding of customer success metrics and best practices
Data-driven decision-making abilities supported by analytical expertise
Proficiency in project management methodologies and frameworks
Strategic mindset with the ability to align regional objectives with organizational goals
Emotional intelligence to navigate team dynamics and resolve conflicts effectively
Commitment to fostering diversity, equity, and inclusion within the team and organization
Adaptability and resilience in managing dynamic business challenges
Visionary thinking to address emerging technologies and trends
Passion for professional growth and a continuous learning mindset
Accountability for achieving measurable outcomes and delivering value
Resilience and composure under pressure, driving change and improvement when needed
Preferred
Master's degree in a relevant field or equivalent professional certification
Experience with SaaS platforms, cloud infrastructure, and enterprise-level software solutions
Industry experience in insurance or financial technology
Benefits
Flexible work environment
Medical, dental, vision, life, and disability insurance
401(k) retirement plan with match (6% employer match up to $12,000 annually)
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid holidays, vacation, and volunteer time
Employee Assistance Program (EAP)
Company
Duck Creek Technologies
Duck Creek Technologies is a software company that provides property and casualty insurance solutions for individuals and businesses.
1001-5000 employees
H1B Sponsorship
Duck Creek Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (28)
2023 (26)
2022 (41)
2021 (47)
2020 (72)
Funding
Current Stage
Public CompanyTotal Funding
$357MKey Investors
Pequot Capital
2023-01-09Acquired
2020-08-13IPO
2020-06-10Private Equity· $230M
Leadership Team
Hardeep Gulati
Chief Executive Officer
Rajesh Raheja
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-11-13
Company data provided by crunchbase