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ENGEL · 1 day ago

Technical Service Trainer

York, PA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

ENGEL is a global leader in the manufacture of plastics processing machines, seeking a Technical Service Trainer to provide training to Field Service Technicians on installation, maintenance, and troubleshooting of their equipment. This role includes developing training materials, conducting hands-on training, and supporting the apprenticeship program while traveling across the US.

AutomotiveIndustrialIndustrial AutomationIndustrial ManufacturingMachinery ManufacturingManufacturingPlastics and Rubber Manufacturing

Responsibilities

Leads technical instruction to Technicians on location at the York, PA Technician training center

Trains technicians on technical information related to ENGEL machinery, including hydraulics, pneumatics, electrical, electronics, safety, mechanical, machine controller, hardware, software, automation, quality standards, and proper documentation of tasks

Uses the ENGEL global STT standard training curriculum as the basis for all trainings. Utilizes personal experience and expertise to bring the curriculum to practical exercises carried out on dedicated training equipment (machines and automation) which are located at ENGEL training centers, primarily in York, PA

In addition to hands-on training uses a variety of methods to train, including visual aids, computer presentations, projector, charts, manuals, presentations and demonstrations

Develops training material for continuous improvement and enhancement of the training program

Identifies gaps in the training material, then partners with other trainers and training departments abroad to improve the program

Secures the necessary schematics and other documentation to support training needs. Studies and prepares to deliver top quality training courses on a consistent basis

Partners with other ENGEL CSD colleagues and departments to continually develop as a trainer and enhance the program with accurate information

Stays current with global service information, ENGEL designs, and advanced technical training topics to keep the training relevant to our market needs

Partners with CSD leadership on scheduling and trainee documentation

Course schedules will be created on an annual basis. The trainer has considerable input on the schedule of courses, number of trainees per course, and assigning trainees to proper class groups

The trainer will participate in pre-training reviews of incoming trainees to prepare the course content based on needs. Furthermore, the trainer will participate in post-training reviews to assess trainee growth, including ratings and documentation of trainee success which is subsequently shared with trainees at the conclusion of trainings

Serves as a field training resource to bolster ENGEL’s technician onboarding and development

In addition to in-house training, the trainer will travel to active service assignments to work with technicians in the field

During field training visits the trainer will serve as a coach and mentor to technicians, assessing growth and comprehension of technical topics, confirming technicians demonstrate proper task completion in the field

Based on field assessments the trainer will work with the technicians and their respective managers to develop individualized training plans to ensure our technicians continue to grow their skills and confidence in the field

Responsible for the technician apprenticeship program in collaboration with CSD leadership

Ensures apprentices complete all relevant on the job training requirements

Partners with service managers to ensure a diverse training experience in the field

Works with apprentices, providing regular feedback regarding their mastery of skills and progress

Works with our apprentice training school to ensure proper course selection

Collaborate with HR to ensure administrative requirements are met and deliver required information to stay on track towards completion of the program

Participates in the apprentice recruiting process

Performs other duties or special projects as required or as assigned by a supervisor

Qualification

Plastics industry experienceTechnical training developmentPresentation skillsENGEL software systemsCustomer service mentalityResourcefulnessSafety standards awarenessField service experienceCommunication

Required

High school diploma or equivalent

Minimum 10 years related plastics industry experience is required, preferably in field service and/or learning and development

Driver's license with Real ID endorsement

Passport

Proficient in presentation packages such as MS PowerPoint, Excel and Word as well as ENGEL software systems

Experience with tools such as gauges, multimeters, micrometers, vernier scales and general technician tools is required

Experience with projectors, audio systems and computers are required

Excellent communication skills needed to work with other ENGEL employees and departments on a regular basis. External communications with customers and technical training schools

Awareness of professional and safety standards (e.g., OSHA, ISO, CSO and ANSI) is a must

Strong customer service mentality

Ability to be resourceful and to seek out training improvements

Domestic travel – up to 50%

International travel – less than 10%, primarily to headquarters or other ENGEL training centers

Preferred

2 years of trade school and/or completion of post-secondary education preferred

Benefits

Health, dental, LTD and life insurance

401k with match

Contribution to HSA

Dependent and Health FSA

Vacation pay

Holiday pay

Company

ENGEL

Our world is about plastics, the material of the future: We are one of the global leaders in the production of injection moulding machines and their automation.

Founded in 1945

Schwertberg, Oberosterreich, AUT

5001-10000 employees