Kairoi Residential · 2 days ago
Service Manager - Salt Lake City Area
Salt Lake City,UT,US
Full-time
Onsite
Senior Level
5+ years expKairoi Residential is dedicated to creating exceptional living experiences in multifamily communities. The Service Manager will oversee the community's service team, ensuring maintenance tasks and community inspections are performed efficiently while fostering strong relationships with residents and vendors.
Property ManagementReal EstateResidential
Responsibilities
Guide the community’s service team through daily maintenance tasks, community inspections and upkeep, and more
Responsible for the training and supervision of the community service team
Attend required training, safety programs and staff meetings
Oversee the work of contracted vendors and contractors as required
Help ensure that safe work practices and Kairoi best practices are being followed by all service associates
Lead by example in making sure the service team completes all service requests in a prompt, courteous, and efficient manner
Responsible for adhering to all Kairoi SOP’s, O&M plans as well as all protocols set forth by Kairoi
Work closely with and have excellent communication with the Community Director for all team updates, schedule changes, vendor, and inventory invoicing, etc
Work closely with your Regional Facilities Coordinator to ensure proper collaboration with all monthly and quarterly tasks such as preventive maintenance, winterization and training agendas
Monitor the maintenance and upkeep of all mechanical equipment in the community, including but not limited to, water heaters, HVAC units, and pool equipment
Perform regular inspections of all apartment homes, building(s), community amenities, common areas, and community grounds to ensure that any outstanding issues such as repairs, landscaping, painting, light-fixture maintenance, etc. are quickly resolved and held to the highest standards
Ensure that all chemicals and their antidotes are stored and labeled properly, and that an accurate inventory of all maintenance and cleaning supplies is well-maintained
Lead by example and respond to any on-call, emergency, or pertinent resident service requests in a prompt and professional manner
Qualification
Required
A minimum of 5+ years of experience doing apartment home repairs to include general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs
EPA, HVAC, and CPO certifications, or the willingness to obtain them, are required
Must have knowledge of OSHA safety rules and regulations
Must have excellent customer service and a positive resident experience focused mentality
Must have successfully led and managed service teams
Should be able to work a flex schedule if necessary and willing to be on-call for emergencies
Preferred
A trade school, high school diploma, and bilingual (English/Spanish) is preferred
Benefits
Health & Wellness Benefits.
Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
Retirement Planning.
We offer a 401k program with a company match.
Paid Leave.
Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
Discounts.
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training.
We want to help you grow! Be prepared to attend and participate in training as required.
Company
Kairoi Residential
Kairoi Residential is a premier, vertically integrated, multifamily investment, development, and property management company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Lynd, Jr.
CEO
Recent News
The Real Deal
2025-12-11
2025-10-02
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