CTC - Consolidated Telecommunications Company · 1 month ago
Product and Strategic Operations Specialist
Brainerd, Minnesota, United States
Full-time
Onsite
Entry, Mid Level
$64K/yr - $70K/yr
2+ years expCTC - Consolidated Telecommunications Company is focused on empowering its members and communities through technology solutions. The Product and Strategic Operations Specialist will lead the technical evaluation and testing of products while supporting AI-enabled operations and system integrations. This role requires collaboration across teams to ensure product offerings meet member needs and includes creating and delivering training materials.
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Responsibilities
Lead the technical evaluation and testing of potential products, upgrades, and services
Evaluate, analyze, report, and recommend the hardware, software, licensing and/or other components needed to successfully launch new products or evolve current projects
Create and maintain vendor and channel partner relationships for technical expertise and/or product enhancements
Collaborate and provide input on product pricing
Participate in product meetings as the technical expert or engage a specific technical resource as necessary
Be accountable to established timelines related to the project management of product operations
Collaborate with cross-functional teams across the organization (e.g., sales, marketing, and member-facing groups) to ensure products consistently meet members' needs and expectations
Recommend process improvements to product delivery, customer experience, or overall efficiencies related to CTC’s product offerings
Create and deliver product training and/or training materials for members and staff
Maintain updated technical internal product documentation for CTC staff in SharePoint
Manage video product content and channel lineups, coordinate feature upgrades and content changes with platform vendors and partners. Ensure timely communication of updates to internal teams and members
Create technical content for user guides, and/or employee documentation and resources
Support AI-enabled product operations and system integrations in partnership with the Director of Strategic Operations & AI Innovation
Evaluate and test AI and automation tools, acting as a “super user” and providing day-to-day support and troubleshooting
Translate business and member needs into requirements for AI, data, and automation solutions, supporting data quality and coordination with technical teams
Create and maintain AI and product-related documentation and develop training and how-to resources for staff and members
Run standard reports on AI and system performance, summarize key findings for the Director, and follow AI governance guidelines, escalating risks as needed
Provide technical knowledge and assistance regarding products, services and other initiatives as directed to CTC’s partner organizations
Maintain effective and proactive communication with all departments
Attend trade shows, conferences, and/or events related to existing or potential new product ideas or enhancements
Maintains a professional appearance that aligns with CTC’s brand and industry standards
Other projects and responsibilities assigned by senior management
Qualification
Required
Well-developed written and verbal communication skills
Detail Oriented. Natural ability to ensure products and services function as intended
Proficient with a diverse set of Microsoft tools including O365, SharePoint and Power Automate
Familiarity with large language models
Recognizes the importance of AI governance
Experience with at least one coding language (Python, SQL, JavaScript)
Strong collaborative skills ensuring feedback and input from all departments
Exemplary skills in prioritizing, organizing, and completing multiple work assignments
The ability to be well organized and work with frequent interruptions
Knowledge of company policies and procedures, products, and services
Skill in identifying problems and resolutions
Ability to maintain efficient workflow and to work independently
Ability to establish and maintain effective working relationships with other employees, vendors, and business partners
Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
Ability to function as a team player
Two- or four-year degree in a relevant field with at least two (2) years of applicable experience, or four (4) years of relevant work experience in lieu of a degree
Background in project management, technical training, product development, and/or telecommunications preferred
Must demonstrate a commitment to continuous learning and the ability to obtain required training, certifications, or licenses
Company
CTC - Consolidated Telecommunications Company
CTC is the Brainerd Lakes Areas leading telecommunications company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Atwater
Chief Operating Officer
Joe Buttweiler
Chief Strategy Officer
Company data provided by crunchbase