Higginbotham · 2 weeks ago
Chief of Operations - Trucking Division
United States
Full-time
Remote
Director/Executive
10+ years expHigginbotham is a company focused on operational excellence in the trucking industry. The Chief of Operations for the Trucking Division will oversee the operational performance, financial management, and strategic relationships within the division to ensure efficiency and growth.
Insurance
Responsibilities
Lead, support, and develop division support staff to ensure productivity, engagement, and consistency across the Trucking Division
Establish, document, and continuously refine policies, procedures, and workflows to improve efficiency and service delivery, including all client deliverables
Oversee workload distribution to ensure equitable resourcing and eliminate bottlenecks
Act as a first point of escalation for HR-related matters, coordinating with corporate HR and divisional leadership as appropriate
Conduct annual performance reviews for senior-level managers within the Trucking Division and provide ongoing coaching and feedback
Coordinate PTO to ensure proper staff coverage for the division
Budget, administer and conduct salary reviews for all non-production divisional team members
Set educational and career goals for all non-production team members
Own and manage strategic relationships with insurance carrier partners
Coordinate and manage all carrier contract negotiations, including commission and override discussions, with Fort Worth Carrier Team
Conduct regular insurance carrier meetings to stay informed on: Appetite shifts, Personnel changes, Underwriting philosophy, Loss ratio performance
Lead annual carrier goal-setting and strategic planning discussions
Serve as the primary operational liaison between the Trucking Division and insurance carrier leadership, providing summaries of all meetings to appropriate parties (including but not limited to: corporation leadership, divisional leadership or entire department)
Create, manage, and monitor the Trucking Division’s annual budget
Partner with divisional leadership to manage and optimize the division’s P&L performance
Analyze expense trends, revenue growth, and profitability drivers to support strategic decision-making
Communicate financial performance, challenges, and opportunities to corporate leadership
Review and authenticate Power BI generated P&L to monitor revenue and expenses related to the division and ensure profitability goals are met or exceeded
Lead the development of underwriting-focused tools and resources to help producers win and retain trucking clients, including: Loss stratification and modeling frameworks for new and renewal business, Tools to analyze average claim severity by loss type, Potential AI-enabled loss run analysis tools to compare carrier development patterns, Identification and sourcing of reliable industry trend and development factors, Insurance coverage and policy language specific to trucking accounts
Ensure tools are practical, scalable, and aligned with carrier underwriting expectations
Educate new and existing Higginbotham offices on: The Trucking Division’s capabilities, How the division supports producers in winning trucking accounts, Best practices for engaging the division early in the sales process
Serve as a visible advocate for the Trucking Division across the organization
Develop and manage the division’s annual association strategy, including: Selection of industry associations and events, Determination of attendance and representation, Post-event ROI analysis to guide future involvement
Ensure association participation aligns with divisional growth goals, division’s annual budget, and producer opportunities
Lead planning and execution of the Trucking Division’s biennial REFUEL client and prospect event, including: Speaker selection and agenda development, Venue and location selection, Carrier partner sponsorship and fundraising, Client and prospect outreach and attendance strategy
Ensure REFUEL strengthens carrier relationships, client loyalty, and new business development
Establish and lead structured weekly or monthly divisional team meetings focused on: Production goals, Upcoming renewals, Carrier updates, Industry and regulatory developments
Maintain clear, consistent communication with corporate leadership regarding: Operational challenges, Staffing needs, Growth constraints, Strategic opportunities
Qualification
Required
10+ years of Commercial Property & Casualty Insurance experience required, with a focus in Trucking Insurance
Active Resident P&C license required
Deep understanding of Trucking and trucking insurance
Strong operational and financial acumen
Proven ability to lead and develop high-performing teams
Strategic thinker with the ability to execute at a tactical level
Comfortable interfacing with senior carrier executives and corporate leadership
Builder mindset — enjoys creating structure, tools, and scalable processes
Clear communicator who can translate complexity into action
Strong work ethic with high standards
Occasional travel required
Proficient with Microsoft Products, including Excel, Word and Outlook
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Preferred
Certified Insurance Counselor (CIC) or equivalent designation strongly preferred
Applied EPIC experience preferred, but knowledge of similar agency management systems is acceptable
Benefits
Medical
Dental
Vision
Prescription drug coverage
401K
Equity incentive plan
Multiple supplemental benefits for physical, emotional, and financial wellbeing
Company paid holidays
PTO
Employee wellness program
Company
Higginbotham
Higginbotham is a provider of insurance brokerage services to businesses and individuals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rusty Reid
Chairman, President & CEO
Andrew Reutter
Chief Financial Officer & Chief Operating Officer
Recent News
2025-12-16
2025-12-10
Company data provided by crunchbase