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Guardian Life · 1 day ago

Customer Service Representative (Bethlehem, PA)

Bethlehem, PA

Full-time

Hybrid

New Grad, Entry Level

$43K/yr - $64K/yr

Guardian Life is offering an exciting position as a Customer Service Representative, where you’ll support their life insurance business and make a meaningful impact. This role involves resolving customer inquiries, ensuring a 5-star customer experience, and documenting call particulars in a timely manner.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Resolve customer inquiries related to Life Insurance coverage; while ensuring you deliver a 5-star customer experience

Research premium or loan payment related matters, assist clients with making policy changes including updates to address of record, listed beneficiaries, while recognizing when the client should consult with their financial professional for further guidance

Meet and exceed individual performance measures including average calls per day, adhering to daily schedule, Quality Assurance call scores, client survey scores, etc

Properly verify callers by obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party

Successfully navigate multiple computer systems while simultaneously ensuring the call flow with the customer continues to occur

De-escalate caller concerns and set clear expectations of next steps that will need to occur to resolve an inquiry

Thoroughly document the particulars of a call in a timely manner within a tracking system