Synergis ยท 1 day ago
Technical Support Specialist
United States
Contract
Remote
Entry Level
$15/hr - $20/hr
1+ years expSynergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. They are seeking a customer-focused, critical-thinking Customer Support Analyst to provide first-level customer support, route issues, and ensure customer satisfaction.
Information TechnologyStaffing Agency
Hiring Manager
Hannah Bennett
Responsibilities
Respond to customer inquiries and technical issues through various communication channels, primarily including phone
Document customer interactions, inquiries, and solutions accurately in the ticketing system
Escalate complex issues as appropriate and ensure effective communication throughout the escalation process
Collaborate with team members to share knowledge and identify recurring issues for proactive problem-solving
Provide timely and courteous customer service, ensuring that customers feel valued and supported
Follow established support processes and procedures, contributing to continuous process improvement efforts
Stay up to date with the latest product updates, features, and technical information to provide accurate assistance to customers
Contribute to the creation of user guides, FAQs, and self-help resources for customers
Qualification
Required
Customer-focused mindset with a commitment to delivering exceptional service
Strong problem-solving skills
Excellent communication skills, both written and verbal
Understanding of Windows Operating systems (XP, Vista, Windows 7, Windows 8, and Windows 10, as well as all common web browsers)
Ability to work in a fast-paced environment
Experience using customer support tracking tool
Excellent demonstrated customer service and problem solving
Ability to critically analyze and respond to technical problems and resolve with ease
Preferred
Experience working with SQL Databases, XML and scripting preferred
1-2 years in customer support capacity
Benefits
Medical
Dental
Vision
Disability
Life insurance
401k
Commuter benefits
Company
Synergis
Synergis is a staffing and recruiting company specializing in information technology staffing services.
201-500 employees
H1B Sponsorship
Synergis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (7)
2021 (6)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Leona Rapelye
Vice President - Human Resources
Recent News
TecHR Series
2023-07-11
Company data provided by crunchbase