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NEOGOV · 1 day ago

Records Analyst Associate (Telecommunications Division)

Austin, TX

Full-time

Onsite

Entry Level

$54K/yr - $63K/yr

1+ years exp

Travis County Sheriff’s Office is seeking a highly organized and detail-oriented professional to review, extract, and document information from all recording devices within the Telecommunications Division to support operational, investigative, and/or analytical needs. The role involves managing departmental records, ensuring compliance with retention policies, and providing assistance with data requests.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Receives, authenticates, maintains, disseminates, and tracks departmental records and information. Assigns, oversees, and documents the sealing or destruction of records as mandated by establishing procedures. Provides plain or certified copies of records upon request. Interacts with other County departments, other agencies, and Sheriff's Office employees by handling records requests. Responds to requests in person, by email, and by telephone in accordance with established policies, procedures and regulations

Examines and evaluates records-management systems to improve existing methods for efficient handling, protection, and disposition of records and information. Reviews requests and records to locate requested data and provide complete and accurate data to the requestor. Searches previous requests and file storage locations to determine if the data was pulled for a previous request. Provides updates or education to the requestor if the information requested is past the retention date or more information is needed to process the request. Recommends changes or modifications in procedures, utilizes knowledge of departmental processes, uniform coding systems and filing methods. Provides policy, procedural, and technical advice on less complex records management issues

Performs analysis to determine departmental recordkeeping requirements. Evaluates and assesses long-term security of departmental documents and document management systems, implements security goals and objectives in the development and enhancement of electronic workflow and filing systems

Ensures safety, security, and confidentiality of digitized records

Compiles and maintains statistical reports to track data, extracting and compiling data from multiple databases. Maintains production reports. Edits and inspects documents to ensure the integrity of the document. Implements quality control procedures for all records

Reviews records retention policies and schedules to determine timetables for transferring active records to inactive or archival storage, or for destroying obsolete or unnecessary records. Monitors the storage and disposition of records according to approved retention schedules and to ensure compliance with all applicable Federal, State and Local regulations

Coordinates special projects (disaster recovery, Communications projects), serves on committees, as required. May train others in records management procedures

Locates and transfers all parts of any recording device within the Communications division to available formats

Creates and maintains files for each recording or data request that is accompanied by a subpoena; maintains a general log or record of every recording or data request

Is available for court for all calls that receive a subpoena for the Custodian of Record for TCSO

Under subpoena, appears and testifies in court before judge and/or jury about a specific recording and the retrieval process

Abides by all state laws, including Texas Government Code 552, when concerning an open records request

Assists with data collection and data entry regarding statistical and reporting information

May operate a county vehicle for business purposes and under non-emergency situations

May perform various clerical and administrative tasks involving processing of forms, letters, data entry, equipment maintenance and inventory control

Performs other job-related duties as assigned

Qualification

Records ManagementData AnalysisStatistical ReportingVisiCadQliksenseAudacityNice Recording SystemCustomer ServiceVerbal CommunicationWritten CommunicationProblem SolvingTeam Collaboration

Required

Bachelor's degree in Records Management, Public Administration, Business Administration, Library and Information Sciences or a directly related field AND one (1) year of professional records management, library and information science or management information systems experience

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job

Applicants are required to attach a resume with the online application

Knowledge of Federal, State, Local and County laws, rules, regulations and guidelines applicable to records management

Knowledge of sources of information and records, including public databases, governmental statistical data, and official States, County, and City data

Knowledge of standard practices and techniques of records management, including file management techniques

Knowledge of principles and procedures of record keeping

Knowledge of records and Information Management technologies

Knowledge of computer equipment to include word processing, spreadsheets, databases and records management software applications

Knowledge of business letter writing, grammar and punctuation, and report preparation

Knowledge of 9-1-1 concepts and equipment functions

Knowledge of basic telephone courtesy and functional knowledge

Skill in interpreting a variety of instructions furnished in written, verbal, diagram, or schedule form

Skill in using basic arithmetic, including calculating figures such as proportions and percentages

Skill in evaluating value and type of documents

Skill in problem-solving and decision-making

Skill in conducting records inventory

Skill in conducting research

Skill in interacting with the public and providing customer service

Skill in both verbal and written communication

Skill in computer equipment and related software applications including: Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, Microsoft One Drive

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulation

Ability to communicate effectively, present information and respond to questions

Ability to understand and carry out verbal and written directions or instructions

Ability to maintain databases

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to compile and analyze data, and to write clear and comprehensive reports, business correspondence, and procedure manuals

Ability to establish and maintain effective working relationships with departmental support staff, other County employees and officials, and representatives of outside agencies

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment

Subject to standing, walking, carrying, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting, lifting moderately heavy equipment or boxes to perform the essential functions

Drug and Alcohol Test Required

Criminal, Credit, Driving, Education and Employment Background Check Required