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Mosaic Service Partners · 1 day ago

Chief People Officer

Washington, DC

Full-time

Hybrid

Director/Executive

10+ years exp

Mosaic Service Partners is a newly formed aggregator strategy backed by Alpine Investors, focused on redefining the residential window and door replacement industry. The Chief People Officer will develop the People and Talent framework to support rapid expansion, design HR strategies for scalable growth, and foster a high-performance culture.

Customer ServiceHome DecorHome ImprovementHome Services

Responsibilities

Build Foundational HR Infrastructure

Establish a scalable, compliant, and integrated People platform that supports a fast-paced, entrepreneurial environment

Own governance of compliance, benefits, tax, payroll, and workforce policies

Conduct full HR assessment of all brand partners and integrate systems and processes within the first 30 days

Develop an HR diligence audit process for all future acquisition targets within 90 days

Implement short-term PEO solution and oversee Greenhouse ATS; ensure 100% hiring-manager adoption across brand partners

Serve as owner of all People systems and processes that underpin workforce accuracy, performance, and integrity

Lead Recruiting & Talent Strategy

Build the systems, tools, and recruiting infrastructure required to support a $100M+ EBITDA platform

Build and lead a high-performing recruiting team capable of top-grading founders and placing GMs quickly post-close

Expand the talent model beyond GM hiring; empower field leaders to execute independently with brand partner support

Track gross hiring against plan and hold regional leaders accountable for performance

Strategic HR Business Partner to Field Leadership

Establish strong operating cadences with field leaders and manage to human-capital KPIs

Partner with brand partner leaders on organizational design, job descriptions, and scorecards

Deploy quarterly eNPS/CSAT surveys; interpret findings and drive action

Codify Mosaic’s hiring excellence standards and embed them into every deal

Track net hiring, retention, and talent movement with full ELT visibility

Implement performance management within 12 months, including coaching leaders on retention, PIPs, succession planning, and top/bottom talent differentiation

Culture, Leadership Development & Change Management

Partner with the ELT to define Mosaic’s core values within six months; embed across onboarding and employee experience programs

Run bi-annual engagement surveys; drive continuous improvement across brand partners and the operating company

Facilitate quarterly ELT coaching with documented development plans for all members

Proactively top-grade underperforming leadership and coach B-players to A-players

Ensure compensation and incentive structures reinforce desired behaviors

Serve as a deployable resource for the ELT to diagnose and resolve root-cause issues in the field

Qualification

HR strategy developmentRecruiting infrastructureTalent managementOrganizational designPeople systems integrationAnalytical skillsLeadership developmentCulture-building

Required

Bachelor's degree required, Masters Degree preferred

10–15+ years People/HR/Operations/Consulting leadership experience in high-growth, multi-site, or private-equity-backed environments. We are open to chief operating officers as well who are looking to make an impact on the people side

Proven success building team infrastructure and people systems from the ground up

Deep expertise in recruiting, talent management, and top-grading

Strong analytical, operational, and organizational design capabilities

Trusted partner to executives with a bias for action, urgency, and accountability

Culture-builder who thrives in entrepreneurial settings