Everon ยท 1 day ago
Collection Agent
Irving, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expEveron is a company that values its employees and is dedicated to providing exceptional customer service. The Collection Agent role focuses on ensuring receivables are collected while maintaining strong customer relations and resolving billing issues.
Business IntelligenceCommercialFacilities Support ServicesSecurity
Responsibilities
Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate area within Everon if issue is not within the scope of account services
Meet pre-determined departmental standards for productivity and quality measures
Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
Participate on internal quality/continuous improvement teams on a rotational basis
Interface with SSO on billing service related issues
Other duties as assigned
Qualification
Required
Basic typing ability
Ability to multi-task
Basic math skills
Problem solving skills
Communication skills
PC experience and/or the ability to learn basic functions
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
High school diploma or equivalent
Zero (0) to Two (2) years of Collections experience
Company
Everon
Everon deploys and manages integrated security, fire, and life safety solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Bresingham
Chief Executive Officer
Mark Foley
Chief Financial Officer
Recent News
2025-12-05
2025-09-17
2025-09-15
Company data provided by crunchbase