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Oak Street Health, part of CVS Health · 1 day ago

Executive Director, Patient Engagement & Retention - Oak Street Health

Springfield, IL

Full-time

Hybrid

Director/Executive

$132K/yr - $303K/yr

15+ years exp

Oak Street Health, part of CVS Health, is a leading health solutions company focused on transforming healthcare for older adults on Medicare. The Executive Director will be responsible for driving patient retention and engagement strategies, overseeing a large team, and collaborating across functions to enhance patient outcomes and experiences.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Responsibilities

Strategic Leadership: Develop and implement enterprise strategies to improve patient retention, engagement, and Wellness Review Visit (WRV) completion

Team Oversight: Lead and manage the PEEP team (150+ FTEs), including workforce planning, performance management, and professional development

Data & Analytics: Monitor program performance using analytics; identify improvement opportunities and implement solutions

Cross-Functional Collaboration: Partner with PMO, Clinical Ops, Learning, Membership, PRM, Population Health, and Med Cost teams to execute initiatives and manage change

Executive Communication: Serve as the enterprise retention lead, presenting insights and strategies to senior leadership and stakeholders

Budget Management: Oversee budgets for PEEP and related initiatives, ensuring efficient resource allocation

Qualification

Healthcare leadershipData analysisStrategic planningTeam managementValue-based careMicrosoft Office SuiteExecutive presenceStakeholder engagementCommunication skills

Required

15+ years in strategy, planning, or operations, including 4+ years in healthcare leadership

4+ years managing direct reports, with experience leading large teams

Proven success in leading enterprise-wide initiatives with measurable impact

Strong analytical skills and ability to translate data into actionable strategies

Executive presence and experience presenting to senior leaders and boards

Excellent communication and stakeholder engagement skills

Ability to travel 5–10%

Preferred

Master's degree (MBA, MHA, MPH, MPP)

Experience in value-based care and healthcare operations

2+ years leading teams of 20+ members

Proficiency in Microsoft Office Suite (Excel, PowerPoint)

Healthcare-specific operational leadership experience

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.